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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hidden fields not working

    Asked by jhdreamer on August 10, 2013 at 03:01 PM

    Fields that are filled automatically but hidden are not submitting. You guys had this issue a few weeks ago and were able to fix it, it is happening agin right now. Please help.

    Screenshot
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  • Profile Image

    Answered by jhdreamer on August 10, 2013 at 07:00 PM

    This is making my day a lot harder, can I get a response please?

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    JotForm Support

    Answered by tasha_ize on August 10, 2013 at 07:15 PM

    Hi,

    I am sorry about the length of time that we have taken to get back to you. I was able to reproduce the problem and I will be escalating your problem to our development team. As soon as the problem is resolved we will let you know.

    Thanks!

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    Answered by jhdreamer on August 11, 2013 at 07:51 PM

    Still not fixed! Please fix asap!

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    Answered by khrisell on August 11, 2013 at 09:20 PM

    Hello jhdreamer,

    There is no  ETA on the fix to this issue but I can assure you that we are putting in as much resources as we can to get this issue resolved as soon as possible.

    We will keep you posted on this thread once there is an update on the issue.

    Thank you for your patience.

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    JotForm Support

    Answered by kenneth on August 12, 2013 at 12:26 PM

    Hi, I'm trying to hunt the problem here. I tried creating a form with hidden field and then set a value, submit the form and I successfully received the hidden value from my email.

    To further investigate the problem, could you give me an example of the post data you are referring to(from the screenshot)? I believe it has something to do with that. How exactly the hidden field is getting a value? Have you set conditions to do so?

    Waiting for your reply.
    -Kenneth 

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    Answered by jhdreamer on August 12, 2013 at 04:06 PM

    I figured out the issue.

    You guys added new code that makes the forms incompatible with IE7.
    The webrowser control used in visual studio for C# and VB.net automatically renders in IE7.

    So, I can fix it by rebuilding ALL of my applications and pushing a registry hack to make the IE emulater render in IE 8 or 9. This is a pretty big update on my end just to patch this one thing though...

    If you can patch this issue on your end it will solve a lot of future headaches for everyone. 

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    JotForm Support

    Answered by jonathan on August 12, 2013 at 06:06 PM

    @ jhdreamer

    Hi,

    Can you please confirm if the issue only happens in your own application that uses IE7 ?

    Just to inform you, the support for the older browsers such us IE7 is very lean. Our dev team will least prioritize an issue if the source originates from older browsers which can be resolve by using an updated browser on the user ends.

    Similar to our developer Kenneth, I was not also able to reproduce this issue using my hidden field on test form.

    Please check this guide How-to-Catch-User-s-Browser-Info . On this guide, there is a test form you can try. This one

    http://www.jotform.co/form/31667356985874

     

    Hope this help. Please update us.

    Thanks.