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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Disaster, changes overwritten - can you recover old versions?

    Asked by combinr on August 11, 2013 at 01:31 AM

    My changes were definitely saved using AutoSave and manually. Everything was going fine. Today I logged in and it's reverted to a version right back at the very beginning - hours of work lost.

    I originally named the form (32166258870863) "Lodge an idea" but changed the name to "Submit a Project". In the account History I can see that it started being saved as "Lodge an idea" again - this isn't something I did as far as I am aware?

    Is it possible to recover the last "Submit a Project" version? Please!?

    many thanks

    Page URL:
    http://www.jotform.com/form/32166258870863

    name saved thanks
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    JotForm Support

    Answered by tasha_ize on August 11, 2013 at 12:23 PM

    Hi,

    Is the link the that you provided the version of the form that you would like to revert to? I am seeing where the title of that form is 'Submit a Project'. While it is currently not possible to revert to a version of your form, you can however, clone that form and continue to make changes to the cloned form. Please refer to this guide for steps on how to clone your form. Please ensure that you enter the url that you provided (http://www.jotform.com/form/32166258870863 ) to clone this form. I hope this help! Please let us know if you have any more questions.

    Thanks!

  • Profile Image

    Answered by combinr on August 12, 2013 at 01:05 AM

    Hi,

    I reckon what happened is perhaps that I had another tab/window open with the form in, and when I at some point re-opened that tab/window with the old version which was a long way out of date, that tab/window auto-saved over the form I'd been creating.

    Suggestion/Request: To stop this happening Jotform needs the UI to send an expected version number to your server, and the server should reject the change if the version number doesn't match.

    thank you,

    Michael

  • Profile Image

    Answered by combinr on August 12, 2013 at 01:07 AM

    Oh, and the form I WANTED has about five or six pages, not just the one that's left!

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    JotForm Support

    Answered by EltonCris on August 12, 2013 at 10:30 AM

    Hi Michael,

    Yes, that's probably the reason why. We highly recommend not to edit single form into two separate tabs. That would overwrite each other changes once they are autosaved. You may disable autosaved function instead while editing your form, that would help.

    Regarding on your request, I don't think that's necessary. It may cause more troubles and confusion. Disabling the the autosave function should be of help.

    Thanks and apologies for this inconvenience.

  • Profile Image

    Answered by combinr on August 13, 2013 at 04:16 AM

    I can't understand why you would think that disabling autosave is better than implementing my suggestion (or another proper solution).

    For a start, I'd have to be a Jotform and programming guru to understand the issue and then think "I should disable autosave", which would anyway lose valuable functionality if I did that. Then I'd still have to remember not to ever press Save, in one of the windows.

    On the other hand, if you implemented the suggestion, it wouldn't matter if you pressed save or if Autosave was still on. Jotform could at least display a dialog box to say "Hey, you're about to overwrite your form with a version which may not be up to date, are you sure you're saving from the right window or tab?".

    Get a second opinion.

  • Profile Image
    JotForm Support

    Answered by jonathan on August 13, 2013 at 05:06 AM

    Hi Michael,

    As mentioned already, we cannot restore  a specific edited version of the saved form from its specific saved point. The latest saved form will always be the version the form will be.

    Hope this answers your original inquiry on this already.

    ---

    And suggestions/Ideas are always welcome.

    May I request then that you create a separate post on your suggestion. Use this link to create the topic

    http://www.jotform.com/contact

    And we will see how many request/votes we can collect with your ideas. We need to collect a number of request for a feature before we can submit it to our higher team to added to the request lists.

    Thanks.