What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Will I still have submission access when I reach my account limit? Will the forms be available again next month or not until I upgrade?

    Asked by screenplay on August 11, 2013 at 01:32 PM

    Hi,

    I'm currently at 9 submissions for the month and my limit is 10. It is possible I will get one more. Once I reach ten, I understand my form will be disabled, which I am fine with because I don't want more than 10. My questions are: Once it is disabled, will I still be able to see the 10 submissions and their corresponding information? and Will the account reset in a month (is this calendar month or from when I received the last submission?) and I will have access to the form again or will I be forced to upgrade and not have access to my forms again until I do since I reached my limit once?

    Thank you!

    Page URL:
    http://jotform.us/form/32115788100144

    account limit next my account My Forms Submissions account reset
  • Profile Image
    JotForm Support

    Answered by Welvin on August 11, 2013 at 04:31 PM

    Hi,

    Yes, you still have access to the form and the data submitted to it. You form is simply just disabled, and no one would be able to submit - just that and no other. Submissions Counter will reset every first day of each month - 8:00 AM EST Time.

    We advised to upgrade an account if you need more than this limits. You are always free to decide weather to stay at Free plan, upgrade or wait until the first of the next month.

    Thanks