- gcmxAsked on May 13, 2011 at 07:57 PM
what is the best way to get form to work properly on browsers other than Safari? my form works great in Safari, but not Firefox, IE, etc. thank you . . .
- JotForm SupportNeilVicenteAnswered on May 14, 2011 at 12:38 AM
Can you give us the link to the form and the page where it is embedded to, if it is embedded? There is no single fix for cross-browser issues. The best way is to test, test, and test.
For what it's worth, stand-alone forms generated by Jotform's form builder are cross-browser compatible. It is when you embed them that they behave differently, since we absolutely have no control over your page's elements.
I guess the only real working solution is to test. If you have other questions, feel free to contact us again.
- allanftdAnswered on May 14, 2011 at 12:49 AM
Thanks for letting us know about your concerns. In order to facilitate the troubleshooting process, may we ask what particular issue/s does your clients often complain about using non-Safari browsers? Can you confirm that you created the forms using a Mac?
We'll be on stand by for your feedback. Thank you for using JotForm!
- gcmxAnswered on May 14, 2011 at 01:47 AM
hi there, yes, i'm a mac user and use iWeb to design my site. as i had said, my forms work great on safari, but not on other browsers. i tested, tested, and retested but still the same. the only way to resolve issue is to redirect user to your stand-alone form page, even though i would prefer to have the form on my site. until there's a fix, i'll stick with redirecting to your form page. thanks for helping . . .