What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form function

    Asked by gcmx on May 13, 2011 at 07:57 PM

    what is the best way to get form to work properly on browsers other than Safari?  my form works great in Safari, but not Firefox, IE, etc.  thank you . . .

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    JotForm Support

    Answered by NeilVicente on May 14, 2011 at 12:38 AM

    Can you give us the link to the form and the page where it is embedded to, if it is embedded? There is no single fix for cross-browser issues. The best way is to test, test, and test.

    For what it's worth, stand-alone forms generated by Jotform's form builder are cross-browser compatible. It is when you embed them that they behave differently, since we absolutely have no control over your page's elements.

    I guess the only real working solution is to test. If you have other questions, feel free to contact us again.


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    Answered by allanftd on May 14, 2011 at 12:49 AM

    Hi gcmx,

    Thanks for letting us know about your concerns. In order to facilitate the troubleshooting process, may we ask what particular issue/s does your clients often complain about using non-Safari browsers? Can you confirm that you created the forms using a Mac?

    We'll be on stand by for your feedback. Thank you for using JotForm!


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    Answered by gcmx on May 14, 2011 at 01:47 AM

    hi there, yes, i'm a mac user and use iWeb to design my site.  as i had said, my forms work great on safari, but not on other browsers.  i tested, tested, and retested but still the same.  the only way to resolve issue is to redirect user to your stand-alone form page, even though i would prefer to have the form on my site. until there's a fix, i'll stick with redirecting to your form page.  thanks for helping . . .