form function

  • Profile Image
    gcmx
    Asked on May 13, 2011 at 07:57 PM

    what is the best way to get form to work properly on browsers other than Safari?  my form works great in Safari, but not Firefox, IE, etc.  thank you . . .

  • Profile Image
    NeilVicente
    Answered on May 14, 2011 at 12:38 AM

    Can you give us the link to the form and the page where it is embedded to, if it is embedded? There is no single fix for cross-browser issues. The best way is to test, test, and test.

    For what it's worth, stand-alone forms generated by Jotform's form builder are cross-browser compatible. It is when you embed them that they behave differently, since we absolutely have no control over your page's elements.

    I guess the only real working solution is to test. If you have other questions, feel free to contact us again.


    Neil

  • Profile Image
    allanftd
    Answered on May 14, 2011 at 12:49 AM

    Hi gcmx,

    Thanks for letting us know about your concerns. In order to facilitate the troubleshooting process, may we ask what particular issue/s does your clients often complain about using non-Safari browsers? Can you confirm that you created the forms using a Mac?

    We'll be on stand by for your feedback. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    gcmx
    Answered on May 14, 2011 at 01:47 AM

    hi there, yes, i'm a mac user and use iWeb to design my site.  as i had said, my forms work great on safari, but not on other browsers.  i tested, tested, and retested but still the same.  the only way to resolve issue is to redirect user to your stand-alone form page, even though i would prefer to have the form on my site. until there's a fix, i'll stick with redirecting to your form page.  thanks for helping . . .