What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    our settings say multiple submission but its not letting people resubmit anything?

    Asked by bluemoonracing on August 12, 2013 at 02:26 AM

    People are going through the jotform process getting to the paypal section then changing their minds on the purchase amount so they go back a page  to change it, it then does not allow them to go forward with their information at all. why would this be happening? 

    multiple submission settings JotForm purchase section
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    JotForm Support

    Answered by EltonCris on August 12, 2013 at 11:08 AM

    Hi,

    What error they see when they re-submit the form? Did they use "Back" button in the browser? Note that you are using payment tool, they have to click "Back" twice in order to get back to the form with their previous data.

    I have tried this with your form and I do not see or observed any issues so far. It works just fine.

    Here's my test: http://screencast.com/t/vHqjBwFq0svo

    If you can give us further details, we may be able to reproduced the problem if there really is but so far, the form works great on my end.

    Thanks!