What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I saved my form when finished editing it, but when I opened it later it had not saved the changes

    Asked by clocsolent on August 12, 2013 at 06:44 AM

    I used a form template, edited all the details and changed it to how I would like it.

     

    Saved it and sent an email to a customer.

     

    Logged in a week later and my saved form has reverted back to the orignal template.  Why has this happened?

    Page URL:
    http://form.jotformeu.com/form/32032321509340?

    form template email template saved
  • Profile Image

    Answered by EliezerN on August 12, 2013 at 02:36 PM

    Thanks for contacting.

    We've had this issue before with some users but most of the time the reason has been related to the browsers caches and cookies. So, in order to prevent this to happen again we would highly recommend you to clear your browser caches and cookies.

    Please let us know if you need further assistance.

    Thanks