Notification and auto responder emails are not consistant

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    aeghiacy
    Asked on August 12, 2013 at 03:12 PM

    We have a form up on our site and we are not recieving all the notifications that someone has filled it out. I doubled-checked my spam to see if any were there, but there weren't any. Keep in mind that I do recieve some notifications, just not all. When I filled out the form to test it, it was sporadic and I noticed I didn't always recieve the autoresponder email that the person filling out the form would recieve. I know I'm tyong the same email because I'm using the autofill.

    Thanks for your help.

  • Profile Image
    guilledutra
    Answered on August 12, 2013 at 04:21 PM

    Hi,

    I checked your notifications setup and i can't see any issue, also I checked our email server log and I can see that the emails are getting delivered to your email adress.

    here is the last activity recorded at our logs:

    Current Server: /var/log/jotform/amazonSES.log:[12/Aug/2013:15:05:17 -0400] 12063100469 AmazonSES Sent email to arian@friendlycenter.org - MessageID:0000014073eb03e7-57f547be-c782-495d-a84a-34764ee669a5-000000 - RequestId:1fb00d5f-0382-11e3-a070-f1c684e48024

    Can you confirm if your email server is not blocking the notifications?

    Thanks, and let us know if you need further assistance

  • Profile Image
    aeghiacy
    Answered on August 12, 2013 at 04:49 PM

    What domain or email should I add to the whitelist of the email server? Would it just be jotform.com or do use a different domain for sending? I can't confirm whether it is blocking.

  • Profile Image
    guilledutra
    Answered on August 12, 2013 at 05:05 PM

    Here is the list of domains to whitelist:

    jotform.com, email.amazonses.com, amazonses.com, jotform.co, secure.jotform.co,s3.amazonaws.com,static-interlogyllc.netdna-ssl.com

    Also take a look at this Guide to prevent Email bouncing related issues.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thanks