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  • Profile Image

    I need access to a JotForm username

    Asked by Srinivas on August 12, 2013 at 11:50 PM

    i am a developer, working for IALINY.ORG.   I see a form with the path

     

    http://form.jotform.us/jsform/21543280833147

    the url of the form is

     

    http://ialiny.org/sponsors/india-fest-2012-vendor.html

    is being used by the site to submit information of the vendor who is sponsoring an event.   Can you please explain how the form is created and where the submitted information is going to and how IALINY.ORG recieving this information.  This is the first time i came across your site and it will be helpful to know about your site and how anyone can get benefit of your services.

     

    Regards,

    Srinivas Guduru

    917 547 5844

    Page URL:
    http://ialiny.org/sponsors/india-fest-2012-vendor.html

    JotForm jsform site
  • Profile Image
    JotForm Support

    Answered by jonathan on August 13, 2013 at 12:51 AM

    Hi Srinivas 

    I was not able to browse your website http://ialiny.org/sponsors/india-fest-2012-vendor.html  . The result is 404 error

    Can you please clarify what your inquiry is about?

    Thanks.

  • Profile Image

    Answered by Srinivas on August 13, 2013 at 07:59 PM
    The page has been renamed. Please try this link.
    http://ialiny.org/sponsors/india-fest-2013-vendor.html
    The form looks like is hosted on your site.
    action=\"http:\/\/submit.jotform.us\/submit\/21543280833147\/\"
    method=\"post\" name=\"form_21543280833147\" id=\"21543280833147\"
    accept-charset=\"utf-8\">\n value=\"21543280833147\" \/>\n

    the form is attached.
    I want to know:
    1. How to remove the top portion of the text:
    2. Is there a user name password associated with the form. The site is
    IALINY.ORG.
    3. When some one submits the form, where is the information going to?
    4. Is there a customer care # i can reach out for any questions.
    Call me if you have any further questions.
    Thanks,
    Srinivas Guduru
    917 547 5844
    TEXT TO BE Removed:
    *IALI INDIAFEST 2012*
    **
    *Sunday, August 12, 2012 (12-7pm)*
    Hyatt Regency, Hauppauge, New York 11788
    IALI is a nonprofit organization is excited to host 21st, Indian Cultural
    Festival India Fest 2012. This event will be held on Sunday August 12th,
    2012 from 12:00 noon to 7:00PM. It wants to introduce the community to the
    different flavors of Indian food, different colors of traditional costumes,
    and different beats of music and different steps of dances that are an
    everyday part of life in India. Its popularity has been growing year over
    year and more than 10,000 people attended India Fest in past and we are
    expecting the biggest ever turn out for this upcoming event.
    IALI is inviting vendors that will strengthen the cultural image of Indias
    different forms of art, crafts, music, food etc. If you are a prospective
    vendor and would like to take advantage of this opportunity.
    and also the following:
    *Each booth includes 6' x 30 table and 2 chairs. Early Bird payment, by
    check or cash, must be received by June 30th 2012 and"Will receive 5%
    discount".*
    *
    *
    *
    *
  • Profile Image
    JotForm Support

    Answered by jonathan on August 13, 2013 at 09:19 PM

    Hi Srinivas ,

    From what I can see in the source code view of this website http://ialiny.org/sponsors/india-fest-2013-vendor.html , the form was disabled. You can see this in the code as the script embed code is currently enclosed in html comment tag .

     

     

    Here are the answers to your questions.

    1. How to remove the top portion of the text:

    This must be the form http://form.jotform.us/form/21543280833147 -- you can remove the top portion of the text by editing the form in the form builder. The top text is actually a Header field.

     

    2. Is there a user name password associated with the form. The site is IALINY.ORG.

    Yes. This form is owned by the account ialinyppal. If you own this account name, you can easily change the password thru the email. 

     

    3. When some one submits the form, where is the information going to?

    You need to be logged in to https://www.jotform.com/myforms/ to view the submissions.

     

    4. Is there a customer care # i can reach out for any questions.

    We currently do not have over the phone support. You can continue using this support forum and the email to contact us.

     

    Hope this help. Contact us again anytime if you need further assistance.

    Thanks.

  • Profile Image

    Answered by Srinivas on August 13, 2013 at 09:43 PM
    Thanks for the prompt response. i just reenabled the form. I am the
    technology contact for the Association.
    1. This is a non-profit association located in NY and the executive
    committee of the Association changes every year. We need to edit the text
    and unfortunately the current president Mr.Kuncham do not have access to
    the account information.
    How can we get the password reset?
    what kind of information you need?
    Is it possible you can provide the name of the person owning the account
    for us to follow up?
    In a worst case scenario we could not access the person, is it possible to
    copy the form to Mr.Kuncham's account (will create) with you.
    Thanks!
  • Profile Image

    Answered by Srinivas on August 13, 2013 at 09:49 PM
    same thing with the following forms:
    http://ialiny.org/membership/membership-form.html
    http://ialiny.org/membership/membership-update-form.html
    We have a very big event coming up on Sept 14 and need to fix the forms
    asap. Much appreciate your support.
  • Profile Image
    JotForm Support

    Answered by jonathan on August 14, 2013 at 12:48 AM

    Hi,

    To reset the password, use this link http://www.jotform.com/login and use the "Forgot Password?" button. Provide the email account use by the username ialinyppal to receive instruction in resetting the password.

    I will not be able to provide to you other information regarding this account due to confidentiality and security purposes.

    If you can provide us the details regarding the account and any authorization that you should be provided access to this account, we will check with our higher ups for re-consideration.

    Please update us.

    Thanks.