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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Edit Submissions

    Asked by sushirose on May 14, 2011 at 02:03 PM

    Yesterday, when I edited a submission and resubmitted the form, the record was modified and the update saved with the original unique identifier (Submission Date).  That worked well and it is how I expected an edited/updated record to be saved.

    Today, the same process of editing a submission and resubmitting the form creates a brand new record with a new Submission Date.  Now I have new submissions with each update I make.

    Why is there a change in how the edit of a submission functions?  I prefer that the edit just update the original record in place rather than changing the submission date and creating multiple records.

    Page URL:
    http://www.jotform.com/sushirose/hfny

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    JotForm Support

    Answered by NeilVicente on May 15, 2011 at 04:12 AM

    Hi,

    Submission edits still work the same way as before. Records are updated but the submission date stay the same, and no new submissions are created. I can vouch for this as I tested multiple times before answering this question.

    It is most likely that the edit link you clicked on is wrong, or the corresponding submission was deleted and is now non-existent.  Dead/incorrect edit links work in the same way as you have described in your post. It will create a new submission with each 'edit' submit.

    Hope this post clears everything. Let me know if you have follow-up questions. Thank you for using Jotform.


    Neil

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    Answered by sushirose on May 16, 2011 at 02:26 PM

    The original issue was posted for form "HFNY Content Request Form"

    On Fri May 13 we were able to go into a submission, edit it and no new record was created. The functionality as we've used it worked perfectly. On Sat May 14 we updated a submission and got the dup record anomaly. We edit a submission and it creates a whole new unique ID and dup record (with the update.)

    We decided to look at another form that we currently use in the same way to determine if the form itself was having an issue. This is form "HFNY Incremental Test Schedule"

    Here is a video walking through what we are doing. Can you comment?

    http://screencast.com/t/7gcIdrnk78

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    JotForm Support

    Answered by NeilVicente on May 17, 2011 at 02:24 AM

    Hi,

    I apologize for not being able to realize that you were editing the entries in the submissions page. I thought you were using the edit links (in the email alerts) to edit the entries.

    Anyway, after a couple of tests, I was able to replicate your issue and I can confirm that it really does create a new entries instead of updating the original one.

    With that in mind, I have submitted a bug report ticket for your issue. This will be taken care of by our development team as soon as they are availble. We will update you on the progress via this same thread, so please stay tuned.

    We apologize for any inconvenience this may have caused. Thank you for your patience.


    Neil

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    Answered by gictur on May 18, 2011 at 07:12 AM

    Hi,

    I have the same problem, but using the edit_link provided in the autoresponse email. It doesn´t happen all the time. It started some days ago with some of the submissions.

    I hope this can help, I´ll pay attention to this thread


    Edit: By the way, they have the same id, but different submission date

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    JotForm Support

    Answered by NeilVicente on May 18, 2011 at 07:36 AM

    @gictur

    Is it alright with you if I ask you to create a separate thread for your issue? While there are similarities between yours and the original poster's situation, the manner to which the problems were brought about are entirely different (yours is through an edit link, hers is through the submissions page).

    Also, please provide more information such as the title or the direct link to the form you're having problems with. We sincerely hope for your cooperation. Thank you very much.


    Neil

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    Answered by gictur on May 18, 2011 at 08:49 AM

    No problem

    http://www.jotform.com/answers/26172-Edit-Submissions-trough-edit_link

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    Answered by serkan on May 20, 2011 at 04:45 AM

    This problem should be fixed now. Thank you for reporting.

    EDIT: Please clean your browser cache before trying.

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    Answered by truckersamerica on June 14, 2011 at 09:44 AM

    This is still a constant problem. I just edited an existing document 5 minutes ago, and it shows up in email as a new submission. They used to show up as an edit, but now they show as new and they keep getting added to the form count.

     

    This needs to be fixed

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    JotForm Support

    Answered by liyam on June 15, 2011 at 05:50 AM

    Hello truckersamerica,

    Are you still experiencing this problem?  If so, can you please give us the link or the ID of this form so we could look at it?

    I have checked this process in my account and so far it's not creating any new submission.  What only happens is that I receive a new email with the edited content in it.  And yes, it still is counsidered as a submission so it deducts one submission from your monthly quota.

    We'll wait for your response regarding your problem.

    Thanks,

    Liyam

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    Answered by jperyer on August 17, 2011 at 02:49 PM

    http://form.jotform.com/form/11643442740

     

    I am having the same issue with this form.  I receive a new submission each time I edit the form from the "submissions" view or by selecting the link in the e-mail notification.

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    Answered by ResAdmin on August 17, 2011 at 03:52 PM

    Are you using Internet Explorer or Firefox to edit?

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    JotForm Support

    Answered by NeilVicente on August 18, 2011 at 12:48 AM

    @jperyer

    I am sorry but I could not replicate your issue. I cloned your form, submitted on it, then edited the submissions using the edit links and via the submissions page but failed each time.

    Can you please try to replicate the issue now on your account and see if it the problem still persists? We'll await your updates. Thanks!


    Neil

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    Answered by jperyer on August 18, 2011 at 10:52 AM

    Internet Expolrer

     

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    JotForm Support

    Answered by NeilVicente on August 18, 2011 at 07:28 PM

    @jperyer

    Sorry but I wasn't able to experience any problem editing a submission via an edit link using Internet Explorer. Does this problem happen exclusively when you edit an entry in the submissions page?

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    Answered by ingaaforms on October 07, 2011 at 04:41 PM

    Just to clarify this point- If I am using Internet Explorer will the edit button on the submissions page create a new entry? I am fixing capitilization errors etc, I do not want emails going to guests when I make such minor updates!

     

    Thanks so much!

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    Answered by fxr on October 07, 2011 at 05:49 PM

    hi inqaaforms.

    If you do edit and resubmit you will recieve a normal notification email with an EDIT in the subject text.

    But if you have some kind of auto-responder setup to email the form filler, they wont recieve an email with notification of your edit. 

    Any edits wont count as new submissions.

    Hopefully that clears things up a little, let us know if you have any problems. 

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    Answered by ingaaforms on October 11, 2011 at 10:56 AM

    Hi- thanks for your response. We received an email from a user informing us that they received a notification email when we edited their information. Could this have just been a mistake?

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    Answered by fxr on October 11, 2011 at 11:25 AM

    I tested it thoroughly myself.

    Are you able to make a test submission of your own? 

    edit it & see if you get an email to the email address that your auto-responder send to.

    Its the only way we'll know for certain.


    Please report back your findings. 

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    Answered by emrew86 on October 19, 2011 at 07:59 AM

    Hi sushirose, are you still having the same problem ?

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    Answered by servicejs on April 18, 2012 at 10:10 AM

     

    Hello, I have the same problem when i editing a submission, a new record is created. I need to edit the status of a form while preserving the ID.
    http://jotformz.com/form/20734941940656
    Regards
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    JotForm Support

    Answered by Mike_T on April 18, 2012 at 04:17 PM

    @servicejs,

    Do you use Internet Explorer to edit submissions? Please also try with Google Chrome to see if that makes any difference.

    Thank you for cooperation.