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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I create a form so my clients can use their e-mail & password to re-access their previously entered infromation?

    Asked by georgias714 on August 13, 2013 at 07:27 PM

    I realize the confirmation e-mail sends a link to allow a registrant to reaccess their registration with pre-populated information.

    But what it a registrant is not at the same computer or loses that link?

    Is there a way to set up a link on my web site that my registrants can reaccess their registration by using their e-mail & password?

    I do see how to do it but there must be a way since you have the capability of requireing an e-mail and password.

    This only pertains to the Sponsor registration.

    Thank you!

    Page URL:
    http://www.ehregister.com/elephantbar/registration.html

    create a form create web site pre-populated site
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    JotForm Support

    Answered by jonathan on August 13, 2013 at 07:54 PM

    Hi,

    Please review this guide How-to-Save-Forms-to-Continue-Later.

    The saved session described on the guide is server side. So, as long as your registrant have the link on the email, they can always open the session form.

    We always discourage using email accounts and password combinations as a means of gaining "access" to anything that needs access (i.e. login)

    Hope this help. Please inform us if you need further help on this.

    Thanks.

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    Answered by georgias714 on August 13, 2013 at 08:00 PM

    Thank you. I was searching your site and had just found that information and printed the info.

    I will review it tonight and see what I can do to make it work for this client and future clients.

    Since these website links are only known by the specific company's participants and not the general public, I do not think having them use their e-mail w/password will be a problem...but I will definately discuss this with my boss & client.

    Thank you again for your quick reply.

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    Answered by khrisell on August 13, 2013 at 09:07 PM

    Hello georgias714,

    We are glad to help you anytime.

    Kindly let us know if you need further assistance and we'll further assist you.

    Thank you for using JotForm.

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    Answered by georgias714 on August 16, 2013 at 03:42 PM

    Thank you. I have gone through all the steps provided. I have deleted my first form and folllowed the steps several time, but to no avail. I clearly must be missing a step. 

    Either I cannot get the form to re-populate with the previously inputted information if the history has been cleaned on the computer or if trying to re-access from another computer/phone.

    Or when it does re-populate, when the submit button is selected, the system generates a 2nd submission  rather than updating the current submission. 

    I really need a link on my website that allows guests to re-access their infromation to make changes? Is that possible?

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    JotForm Support

    Answered by Mike_T on August 16, 2013 at 05:27 PM

    I am not qute sure about the method you are trying to use.

    Here are some options:

    How to Save Forms to Continue Later

    Suggested earlier method that is based on two forms, it is saving the data to the session on our server, so that user can access the session link to access the data.

    Note, this method is not working for submitted entries. If user submitted the form, he can use an Edit link to access the data, the session link will not show anything.

    How to Enable Auto Fill Feature | Save Form Entries to Continue Later

    This method is saving the data to the browser local storage. It will work for the same computer (browser) only.

    How to Let Users Update Their Form Submissions at a Later Date (Edit Link)

    Edit link that is working for submitted entries.

    If you have the Submission ID you can manually create that edit link.

    API Docs

    For example, it can be used to get the submission IDs, then using some custom script compare the data with user's access credentials, and generate the edit link. The downside is that you will need write your own custom solution.

    Is there a form/url that we need to check?

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    Answered by georgias714 on August 16, 2013 at 07:47 PM

    The ones I have up online are what I am playing with but do not want to upload the new links until I know they work. I appreciate your offer.

    I have created 2 forms. The link would takethe guest to the 1st form which would then redirect them to the 2nd form.

    1st form: http://form.jotformpro.com/form/32267627406961?

    2nd form: http://form.jotformpro.com/form/31146360878963?

    But I need for htem to be able to get into the 2nd form to update the information as they generally do not have all their flight information when registering.

    Does that make sense?

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    JotForm Support

    Answered by jonathan on August 16, 2013 at 08:53 PM

    Hi,

    So I tested your 1st form http://form.jotformpro.com/form/32267627406961?

    And started using the 2nd form. In the 2nd form, I was able to continue and suspend my session alternately, allowing me to save and getback to it anytime.

    This is the 2nd form link

     http://form.jotformpro.com/form/31146360878963?session=jon2jotform@gmail.com

    Can you please try also on your end if you can see and continue my session?

    This is how this guide  How-to-Save-Forms-to-Continue-Later.  is suppose to work.

    BUT

    If what you are trying to accomplish is to transfer also the information from 1st form such as the Name, E-mail and Password to the 2nd form (that is pre-populate the 2nd form with info form 1st form), this will NOT work. 

    Basically, you cannot combine this 2 methods

    1. Prepopulating-fields-to-your-JotForm-via-URL-parameters

    2. How-to-Save-Forms-to-Continue-Later

     

    You can use the Send Post Data instead.

    Review this guide also

    1. Send-POST-Data-From-JotForm-Using-PHP-in-Custom-Thank-You-Page

    2. How-to-Post-Submission-Data-to-Thank-You-Page

     

    I hope this clarify things for you. Continue updating us for any assistance needed.

    Thanks.

     

     

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    Answered by georgias714 on August 19, 2013 at 02:17 PM
    New response received
    Thank you so much for your follow through.
    Yes, using the link you provided below, I was able to access your
    registration form. And when I edited it, it seemed to update the current
    information without creating a new submission.
    But here is what I need to do and maybe you can assist me with this.
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    JotForm Support

    Answered by Mike_T on August 19, 2013 at 02:54 PM

    Can you please provide us with details about the inquiry on your previous post? It seems that we did not receive some links/images. If you would like to share some image, you can upload it to some host, and share the URL with us. For example, you can do image uploads from this page.

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    Answered by georgias714 on August 19, 2013 at 05:49 PM

    Mike, I have copied the info I replied in the e-mail. I hope it helps.

    Thank you so much for your follow through.

     

    Yes, using the link you provided below, I was able to access  your registration form. And when I edited it, it seemed to update the current information without creating a new submission.

     

    But here is what I need to do and maybe you can assist me with this.

     

    On my website I want to give my clients 2 options

    1.       Register

    2.       Modify your reservation

     

    Let’s use the current registration from for example:

    1.       Register:

    a.       This would take the client to the registration form (created using the Save Forms and Continue Later option).

    2.       Modify your registration:

    a.       This link would take them to a page that asks for their e-mail address and password.

    b.      Once the email & password are entered, they are redirected to their previously completed form. (maybe we can only use the e-mail and if that is the case, then we can remove the password from the form completely)

     

    Is that possible?

    If the” Modify Your Registration” link was http://form.jotformpro.com/form/31146360878963?session= on the back end that took them to a page for them to enter their e-mail.

    Then once the guest entered their email, it would complete the link (e.g.  http://form.jotformpro.com/form/31146360878963?session=jon2jotform@gmail.com) and redirect them to their pre-populated form.

     

    Does this make sense? I need for registrants to be able to access their pre-populated form from anywhere and most will not keep the link.

    Can we do this?

     

    Thank you so much for your time.

     

    Georgia

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    Answered by khrisell on August 19, 2013 at 06:41 PM

    Hello,

    This will only require Email field to send them an email with a custom URL for them to access with pre-populated field. Because making a password field is against our terms and policy.


    Here's an instruction for that georgias714.

    1. Create a form to get name and e-mail. On the title explain the user why this is necessary. This will be referred as the first form from now on.

    First Form Example:


    2. Create another form that they will be redirected to. This will be referred as the main form from now on.

    Main Form Example:
     
    ** By the way, did you notice that our page break buttons’ text are both editable? Select the page break form. Then, from the top toolbar select the button to edit the text of the button. **

    3. When main form is finished click “preview” and then click “Open in new tab” button.

    4. On the new tab copy the URL.

    5. Close the tab and go to “my forms” and click “edit”  on the first form you created.

    6. On your first form go to “Email Alerts” and click “add new email” button.

    7. Select the “Autoresponder Email” and click “next”

    8. Enter your name and e-mail. Recipient E-mail field should be related with the E-mail form on your form. So it should be E-mail by default. If it is not selected please select E-mail. Click Next.

    9. Erase all the data in the text area and write something meaningful for the user. Because this will be sent to his/her email.

    10. Copy the URL that you have from your main form and at the end of the URL add a question mark “?”, after the question mark write “session”, next to it add the equals “=” sign and click E-mail on the form fields. So far your URL should look like this:

     

    After you have written “?session=” select E-mail from the right corner of the page which is in “Form Fields”.
     

    Select the URL and Copy. While selected, click on insert/edit link button.
     

    A new window will pop-up and paste your link on the link/URL blank space and click “insert”.
    11. Click Finish on the E-mail autoresponder menu.

    We've covered the part where our main form will be emailed to our users when they submit their names and e-mail addresses. They will be able to complete their forms whenever they want from their e-mails. However, we also need to do a redirect page after they have submitted the first form.

    12. At the first form go to “Setup & Embed” tab and click “Thank You”

    13. Select the 3rd button “Thank You message” and click next.
     

    14. Erase all data inside and create a message that explains to your users why they have to be directed to a new page.

    15. Copy the final URL from step #10 - #11 and do same steps to insert the URL.

    16. Click Finish.

    17. Make sure to Save your forms just in case and go for a try!
    Hope this method will help you wtih what you are trying to achieve.
    Kindly let us know if you need further assistance and we'll be glad to help out.
    Thank you for using JotForm. :)
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    Answered by georgias714 on August 19, 2013 at 07:38 PM

    I understand what you have sent. And I have been sent the same instructions 3 times now which is how I was able to get as far as I have. Thank you!

    BUT, my guests will not have access to the e-mail link all the time.

    So I need a "Modify Reservation" option on my website that links to the form on the back end but asks for their e-mail. Once they enter their e-mail it will take them to their pre-populated registration form.

    Does that make sense? What am I missing?

    I must not be making my needs clear since I keep getting the same answer back :-(

    Thank you.

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    Answered by khrisell on August 19, 2013 at 09:45 PM

    Hello,

    I need more time on working on a work-around. 
    I am running test on how we can achieve this. I will get back to you for a couple of minutes as I am working on a work-around and if it is really possible to achieve.

    Thank you and I will get back to you ASAP. 

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    Answered by khrisell on August 19, 2013 at 10:04 PM

    I have tested all possible work-around and unfortunately, there is no easy way we could achieve this.

    I only resort on making a conditional logic which is manually re-enter all their info on the condition.

    So I assume that this is not what you wanted as you wanted to automatically pre-populate when they input their email.

    So the easiest and best method is what we are suggesting. They can just retreive the info by just going to their email that contains the custom URL of their pre-populated form.

    Kindly let us know if you have further questions or inquiry. And we'll be glad to assist you with it..

    Thank you for using JotForm.

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    Answered by georgias714 on August 20, 2013 at 12:39 PM

    Thank you for your reply and time working on this matter for me. 

    Retreiving the link from their e-mail is just not an option that will work for this particular client. My client wants a link on the website that allows them to re-access their registration so their registrants do not have to go hunting through hundreds of e-mails to find the link. It is just not a good option.

    I know most other registration programs allow registrants the option to go back into their reservation and update the information. 

    And although I love the ease of use and general functionality of Jotform, I will need to look for another program that will meet my needs in this area.

    Thank you again!

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    Answered by khrisell on August 20, 2013 at 03:50 PM

    Hello,

    Yes they need that link, that will serve as their entry to that pre-populated form. 

    Also, this is the easiest and automated way to pull their prepopulated form, unless you want to update it manually and you will need input their info and make a conditional logic that will show their info if they input their email. But this will need to be updated manually. So this is not an option if you want to have an automatic method.

    I totally understand how you wanted to make it work but unfortunately, the requested method is not quite possible as of this moment.

    Thank you for using JotForm.

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    Answered by georgias714 on August 20, 2013 at 03:52 PM

    Thank you. I appreciate all the time and effort on my behalf trying to address this challenge. :-).