Upgraded to Premium Plan but still shows as Free

  • Profile Image
    nickj
    Asked on August 14, 2013 at 08:14 AM

    I have payed to upgrade to a premium account and Paypal lists that the payment has been made.

    The account still states that it is a free one though.

    Please investigate

  • Profile Image
    Welvin
    Answered on August 14, 2013 at 10:41 AM

    Hi,

    Please let us know your Paypal Email Address so we can check our record for your payment and associate it to your account. Or, the Transaction Numbers.

    Thanks

  • Profile Image
    nickj
    Answered on August 14, 2013 at 01:53 PM
    Hi
    paypal email address is nick.jarvis@ntlworld.com
    Unique Transaction ID 1J477302M73631248
    Thanks
    Nick
  • Profile Image
    Welvin
    Answered on August 14, 2013 at 03:08 PM

    Hi Nick,

    All set now. We have manually upgraded your account from our system. Please kindly re-login to see the changes.

    If you need any help for future payments and cancellations, please be sure to let us know first so we can assist you.

    Thanks