- nickjAsked on August 14, 2013 at 08:14 AM
I have payed to upgrade to a premium account and Paypal lists that the payment has been made.
The account still states that it is a free one though.
- JotForm SupportWelvinAnswered on August 14, 2013 at 10:41 AM
Please let us know your Paypal Email Address so we can check our record for your payment and associate it to your account. Or, the Transaction Numbers.
- nickjAnswered on August 14, 2013 at 01:53 PMHi
paypal email address is email@example.com
Unique Transaction ID 1J477302M73631248
- JotForm SupportWelvinAnswered on August 14, 2013 at 03:08 PM
All set now. We have manually upgraded your account from our system. Please kindly re-login to see the changes.
If you need any help for future payments and cancellations, please be sure to let us know first so we can assist you.