What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded to Premium Plan but still shows as Free

    Asked by nickj on August 14, 2013 at 08:14 AM

    I have payed to upgrade to a premium account and Paypal lists that the payment has been made.

    The account still states that it is a free one though.

    Please investigate

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    JotForm Support

    Answered by Welvin on August 14, 2013 at 10:41 AM


    Please let us know your Paypal Email Address so we can check our record for your payment and associate it to your account. Or, the Transaction Numbers.


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    Answered by nickj on August 14, 2013 at 01:53 PM
    paypal email address is nick.jarvis@ntlworld.com
    Unique Transaction ID 1J477302M73631248
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    JotForm Support

    Answered by Welvin on August 14, 2013 at 03:08 PM

    Hi Nick,

    All set now. We have manually upgraded your account from our system. Please kindly re-login to see the changes.

    If you need any help for future payments and cancellations, please be sure to let us know first so we can assist you.