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    I am not getting a email to my account after submitting a form

    Asked by heavenlywash on May 14, 2011 at 09:05 PM

    When i submit a form i do not recieve an email to my heavenlywash@hotmail.com  Please help me get this giqured out.  (916) 284-6714

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    JotForm Support

    Answered by NeilVicente on May 15, 2011 at 03:59 AM

    Hi,

    I checked our mail server logs for information about emails going to heavenlywash@hotmail.com and I got the following:

    May 15 03:39:24 monk sendmail[10773]: p4F7dOiL010773: to=heavenlywash@hotmail.com, ctladdr=jotform (1002/1003), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=34442, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p4F7dOKP010774 Message accepted for delivery) May 15 03:39:25 monk sm-mta[10776]: p4F7dOKP010774: to=<heavenlywash@hotmail.com>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=124632, relay=mx2.hotmail.com. [65.54.188.110], dsn=2.0.0, stat=Sent ( <201105150739.p4F7dOiL010773@monk.interlogy.com> Queued mail for delivery)

    This means that the messages were successfully sent to your email. It is most likely that the missing emails are filtered by hotmail and tagged as Spam. Please check your Spam/Bulk/Junk mail folder and see if the emails are there.

    Let us know if you cannot find them. We'll dig deeper to find the cause of this problem.


    Neil