What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get the order part (Purchase Order) of my form to appear in my email notification?

    Asked by RACRUSWAL on August 14, 2013 at 02:53 PM

    I am using the Purchase Order in the Payment Wizard and I cant seem to ge the Purchase Order details to appear on the email notification.

    Is it also possible to hide empty fields in the email notification?

    Love your product xx

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    JotForm Support

    Answered by Welvin on August 14, 2013 at 04:39 PM


    You have such a long form. It's hard to determine which fields aren't included in your form notification, although, you just mentioned the product items. 

    The best way to resolved this is to re-create your form notification:

    1. Delete the current notification by following this guide: How to Delete Notifications/Autoresponder

    2. Re-create the notification by following this guide: Setting Up Email Notifications.

    Doing this should refresh your form notification settings and would include all other fields added to your form.

    I request you to open a separate thread (http://www.jotform.com/answers/answer.php?) with your second question so we can further assist you there.


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    Answered by rickvv on September 19, 2013 at 09:14 AM

    I was having the same problem, and this answered the Purchase Order question perfectly! (delete notification/auto-responder and re-create)

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    JotForm Support

    Answered by Welvin on September 19, 2013 at 11:08 AM


    I'm glad that the solution from this thread helps you resolved your problem. If you'll find any issues again with your forms, don't hesitate to contact us by opening a separate thread: http://www.jotform.com/answers/answer.php?.