What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem using PayPal with a service payment. Tax is added but should not be.

    Asked by Larrymes on August 14, 2013 at 03:15 PM

    In our state sales tax is due for produts but not the types of servies our company privides. I just changed our jotform to accept PayPal for services and discovered that PayPal added sales tax. How can I prevent PayPal adding sales tax to services. Is my only option to NOT use the integrate PayPal payment option to my forms?

    We also sell products where sales tax should be added, however in our state the tax rate is determined by the location the product moves fromt the seller to the buyer.

    Page URL:
    http://form.jotform.com/form/13492151196

    problem tax My Forms JotForm product integrate
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    JotForm Support

    Answered by KadeJM on August 14, 2013 at 05:03 PM

    Hello Larrymes, This is actually something that we do not have any control or features to control this at the moment. To correct this you will have to log back into your PayPal Account and turn your Taxes off in the Settings. To my knowledge this should be configurable from your Selling Online Section.

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    JotForm Support

    Answered by KadeJM on August 14, 2013 at 05:04 PM