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    I am having problems with Notification email

    Asked by celestial on August 14, 2013 at 10:52 PM

    Forgive, I am new at this website stuff so when you ask for the URL of the form, I take you you mean this- http://form.jotform.us/form/30728373318153


    I am not recieving the email notifications. I can get the submissions by logging into jotform.com but not getting them through email. I used to so I thought maybe it had something to do with switching my email provider (same email address though). As was recommended in the FAQ, I checked the spam folder but it is not showing up there either. I have the code pasted into an Adobe Muse website. The sender notification email comes through when I test it from my website but not the notification email. I also tried repasting the code into my website and republishing it but that didn't work either. The test button on the jotform website does not work either.


    I appreciate your help in this matter.



    Page URL:

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    Answered by khrisell on August 14, 2013 at 11:30 PM


    I have created a clone of your form and submitted an actual submission, and I was not able to replicate the issue. Because I got the email notification.

     Please make an actual submissions with your form after that, you should be able to get notification to the right email address. Clicking the "Test Email" button will only send a test notification to the email address associated with your account. We've made it this way to prevent abusive users using this feature for mass mailing or spam purposes.

    You may also implement your own Email into your Setup as a Sender E-Mail Address and if you would like to learn more about how to set this up you can read more about it here: http://www.jotform.com/help/238-How-to-Add-a-Sender-Address.

    If you are having issues with your Emails not being received then we would also like to recommend that you to check this guide To prevent "emails not being received" issues for help with solving common issues and mistakes.
    If problem persists please do let us know so that we could further investigate.
    Thank you for using JotForm.
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    Answered by celestial on August 14, 2013 at 11:50 PM

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    Answered by khrisell on August 15, 2013 at 01:38 AM


    I can see that your last response is empty.

    Kindly let us know if you need further assistance and try to send your response again.

    Thank you. :)

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    Answered by Keith on August 15, 2013 at 08:48 AM

    Sorry about the blank response. This forum is a little different then the other forums I use. So far, it appears to be a problem with Adobe Business Catalyst who my email is through. When I test the form live on my website, there is no problem with the auto responder email only the notification email (my work email- orders(at)celestialprintdesign(dot)com) is not received. So, I logged into Jotform and changed the notification email to my personal email and it worked! Then I white listed all the Jotform domains and emails in my Business Catalyst email account and switched back to my work email and got the same result- no email notification. Jotform worked before I switched my email provider on August 10.

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    Answered by jeanettebmz on August 15, 2013 at 01:49 PM

    It looks like the emails are getting stuck somewhere on your @celestialprintdesign.com  domain email service

    Current Server: /var/log/jotform/amazonSES.log:[15/Aug/2013:12:01:34 -0400] 30728373318153 AmazonSES Sent email to orders@celestialprintdesign.com - MessageID:0000014082b5e72b-38590a95-137e-4809-9dfc-71a640082489-000000 - RequestId:f50f0274-05c3-11e3-aff8-8f07916cf364

    Since you are using noreply@jotform.com as your "From" email address, make sure you have whitelisted the following domains:


    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (As we use Amazon SES method for "noreply@jotform.com" sender.)

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    Answered by celestial on August 15, 2013 at 02:59 PM

    That's what I was suspecting. Although it still doesn't work even after whitelisting the domains and emails you suggested and adding them to the Do Not Block list with my email service provider. Oh well. But thank you for the help. So you know what I did? I created a new email account with my current service provider- weborders@celestialprintdesign.com and it worked instantly!