Can i get logs showing emails were handed off the microsoft servers?

  • Profile Image
    Asked on August 15, 2013 at 05:37 PM

    Can i get logs showing emails were handed off the microsoft servers? I have my form set up to send to multiple emails, i have two on office 356. and  They are not recieveing any and they are not in spam and we have added exceptions to your IP, * and


    Is this a common error with Office 365?  Is there something we can add to my office 365 to prevent this?  Do you know of any trouble shooting we can do? 

  • Profile Image
    Answered on August 15, 2013 at 06:51 PM


    Sorry for the inconvenience that may have caused. Upon checking, I found out your email addresses is in the bouce list which is the reason why you didn't received any email notification. is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    -------- is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    It should be working fine now. I've already remove your email address on the bounce list.

    If you need further assistance, please let us know.

    Thank you!

  • Profile Image
    Answered on August 15, 2013 at 07:35 PM

    Thank you, can you tell me why this happened so I can avoid this in the future?

  • Profile Image
    Answered on August 15, 2013 at 08:43 PM


    Let me me explain that this usually will happen because the messages are being rejected by your email service provider's servers: The servers will detect the emails are coming from our jotmail ip addresses and from our domains, rather than the domain your user entered into the form 

    Our servers will try several times to deliver the messages for a given timeframe , but if the delivery fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address into our bounce list


    The points below will help you to understand and prevent email related issues

    1) Make sure that all of your form's email alerts (on each form) are set this way



              Here's how to change Sender Name and Sender E-mail:


              a. While editing your form, Click Setup & Embed then Email Alerts
              b. Open Notification, then click on Reply-To and Recipient Settings
              c. Change the Sender E-mail to and Sender Name to JotForm or to your preferred field.



    SENDER NAME :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)



    If you leave the "Sender Name" with "Please Select" as a value, e-mail servers will likely reject messages coming from our servers as SPAM.

    This will cause the recipient's address to end up in our bounce list.

    Please, take special note of these settings.

    In addition to this, you may whitelist our domain names if the issue persists:








    (We use Amazon SES method for "" sender.)


    2) IF  you do not want our email address  being setup as theSender E-mail , you need to whitelist our   Jotmail IP addresses within your email server (or ask for it to your email service provider)

    3) When testing email notification using the Test Email button

    Please have in mind that this button will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address), but that doesn't mean the email alerts are not working

    Kindly send an actual submission for this to be checked.

    You should get the notifcation on the specified email address.


    Please let us know if you need further assistance.

    Thank you for using JotForm.