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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Javascript is not working on Internet Explorer 7

    Asked by TJCApaches on August 16, 2013 at 01:06 PM

    I have 3 links for you guys.

    http://www.tjcresources.net/forms/EmployeeCampaign/test.html - has Iframe code

    http://www.tjcresources.net/forms/EmployeeCampaign/test2.html - has script code

    http://www.tjcresources.net/forms/EmployeeCampaign/test3.html - has source code

     

    On IE 8, the first 2 links work correctly, but on test3, the hints and validations don't work. Is there a reasoning for this? I'm having to customize a form, so the source code is what i need to work with.

    source iframe code script code javascript
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    JotForm Support

    Answered by Mike_T on August 16, 2013 at 03:51 PM

    Thank you for contacting us.

    I think that this is not working right due to the IE Quirk mode on the third page. In order to fix that, please use an html document structure including the page doctype.

    Like this:

    <!doctype html>
    <html lang="en">
    <head>
    <meta charset="UTF-8">
    <title>Document title here</title>
    </head>
    <body> 

    <form source here> 

    </body>
    </html> 

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by TJCApaches on August 19, 2013 at 01:03 PM

    It still doesn't work in IE7. I just plugged it in with the basic Dreamweaver default HTML code. It's giving me a script error saying "Jotform is not defined"

     

    http://www.tjcresources.net/forms/EmployeeCampaign/test3.html

     

    And I tried just your tags too, doesn't work (that's what it currently is).

  • Profile Image

    Answered by TJCApaches on August 19, 2013 at 01:04 PM

    http://www.tjcresources.net/forms/EmployeeCampaign/test4.html

     

    On here I just have the embed code in some HTML and that breaks too on IE7.

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 19, 2013 at 02:29 PM

    I can confirm that there is an issue with the Javascript validation on IE7. Now that issue has been escalated to our Development Team.

    The IE7 is really outdated browser as Microsoft is working on IE11 now, so that validation issue should not cause much troubles to your form users.

    We will update this thread as soon as we have any news from our Development Team.

  • Profile Image

    Answered by enbridgewebpresence on August 23, 2013 at 03:18 PM

    Any update on this? Trying a trial here as Wufoo wasn't as powerful for us. However, Wufoo javascript works. Really need my hovers and calender to work. Our issue is browsers default to IE-8 Compatibility and somehow need the embedded JotForm script tell it IE=edge.

  • Profile Image

    Answered by TJCApaches on August 23, 2013 at 03:29 PM

    We've decided to go the route of not supporing our forms on IE7, although we can get them to work with IE8 using conditional statements that add the head and body tags as listed above. If the user is still using IE7 (some people on our campus haven't been upgraded to IE8), it will say that the form is not supported and to use a different browser. It's the best use of our time not to have to deal with troubleshooting IE7 problems.

    Not sure what JotForm's view on this will be, although I don't blame them if they don't spend a lot of time trying to fix this issue.

  • Profile Image
    JotForm Support

    Answered by Welvin on August 23, 2013 at 07:32 PM

    @enbridgewebpresence,

    Good day! Please open a separate thread with your inquiry and please include the webpage URL to where your form is currently embedded so we can check.

    Yes, we can do more with IE Meta Data elements. Start a new thread here: http://www.jotform.com/answers/answer.php?

    Thanks