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  • Profile Image

    How to fix Script Error when opening the form in IE8?

    Asked by taflaten on August 16, 2013 at 02:14 PM

    Our client (Argo) sent me this note.  I told him I'd check with JotForm first, but that he'd most likely need to get clearance for JotForm through his network administrator.  Your thoughts would be most helpful.

     

    "Hi Tom,

    I was able to bring up the website outside of our Argo network and it appears to work properly.  When we try to bring up the website on any of our PC’s here inside our Argo network we receive the following error message below.  From the error message below is this something you can fix on your end to allow your website to start working on our Argo network again or what would we have to do on our side to compensate for whatever new changes has occurred?"

    The problem is on their network only, it works fine on my IE10, Google Chrome and  Android.  As he said, it works fine for him outside his network as well.

    Thanks!

     

    Page URL:
    https://secure.jotformpro.com/form/1171837272

    Screenshot
    JotForm problem style size
  • Profile Image
    JotForm Support

    Answered by Welvin on August 16, 2013 at 05:04 PM

    Hi,

    Good day! We would like to know if that is Internet Explorer 8 in Windows 7 Machine? This is also probably a compatibility issue specifically with older versions of IE.

    Please ask them to try the following;

    1. Run Developers Tool (F12 for shortcut)

    2. Find and Choose the Latest Version in "Browser Mode"

    3. Find and Choose the Latest Version in "Document Mode"

    See the screenshot with label below:

    This will refresh the page. If the error will pop-up again, please let us know. 

    Thanks

  • Profile Image

    Answered by taflaten on August 20, 2013 at 11:08 AM
    Your solution worked, thank you. Our client has one more question I was hoping you might be able to answer; “How do I make IE8 the page default?” See his reply and screen shot below.

    Ok, when I switch it to “Internet Explorer 8 Standards” the buttons work, but if I close out the IE Window and re-open it again the Developer Tool switches back to “IE 7 Standard (Page Default)”. How do we get “IE 8 Standard” to be the Page Default instead of 7?


    cid:image001.png@01CE9CCD.E15A8E00



    Thank you for your business!

    Tom Flaten
    VP Operations & Marketing
    Thorn Valley Enterprises
    Direct (317) 815-9001
    Mobile (317) 908-3069
    taflaten@tvesafety.com
    www.tvesafety.com

    Profitability Through Safety!

  • Profile Image

    Answered by ricardoflotte on August 20, 2013 at 12:34 PM

    Hi taflaten,

    You could try the following:

    1. Hit the ALT key.

    2. On toolsbar click on Tools Menu.

    3. Click on "Compatibility View Settings".

    A window will popup with the sites marked as compatibility mode, see the screenshot below:

     

    Check jotform doesn't appear in the list, if it does, select jotform and click on "Remove" and there will also be three checkboxes, uncheck the one that says "Display intranet sites in Compatibility View" and "Display all websites in Compatibility View"

     

    Close and Open your browser and it should now work just fine.

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 20, 2013 at 03:07 PM

    I think that the script error should be checked by our Development Team, so now we have escalated a bug report ticket.

    We will update this thread as soon as we have any news.