What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No Email Notification for completed subscription payment from my form

    Asked by casasdegdl on August 16, 2013 at 02:49 PM

    the user is taken to a subscription payment with a 2 month trial period. the trnasaction is completed but I never recieve a notification of the data inputed in the form.

    Page URL:
    http://casasdeguadalajara.com/enlistar

  • Profile Image
    JotForm Support

    Answered by Welvin on August 16, 2013 at 06:56 PM

    Hi,

    Good day! I've check your form, and it has a few numbers of Pending Payments. Can you please check if the successful payment has landed their? Here's a guide on how: How to View Incomplete Payments. Just in case the payment is there, please complete it by clicking "Complete Submission" button and let us know so we can investigate further.

    Succesful payment should be visible from your Form Submissions List.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on August 16, 2013 at 06:59 PM

    Oops! I'm sorry. Let me just clarify, what are you trying to say is that, you can see the submission in your form submissions page, but you haven't receive Email Notification about it although you have setup Email Alerts? I guess yes, I've check your form and found out that the Sender Name is empty. Take note that without completing the needed information from the email settings would caused an issue like this.

    I have it corrected from our end. Please kindly let us now if you will not received any alerts for the new payments.

    Thanks