Help with the New Patient Face sheet

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    JMWL
    Asked on September 12, 2020 at 08:14 AM

    Hi, Here is the office website: www.jerseymedweightloss.com


    Just click on top for Patients, then click on Forms - New patient face sheet.

    That is where is problem is wouldn't allow patient to submit the form. I have tried again. 

  • Profile Image
    Patrick_R
    Answered on September 12, 2020 at 08:38 AM

    Hello! I am able to replicate this issue at my end. Allow me some time to look into this further.

    I'll get back to you soon with an update.

    Thank you!

  • Profile Image
    Patrick_R
    Answered on September 12, 2020 at 09:13 AM

    Hi! The problem that you were facing occurred because many of the fields were set to the datatype Email Address in your Fill-in-the-Blanks Form fields. Providing a non-email value is an error for such fields.

    I cloned your Form into my account and fixed this issue. This is the new Form under my account: https://form.jotform.com/202553188344961

    Please free to test this Form by filling it and then submitting it (you can test it multiple times). If you find any issues, let us know.

    Otherwise, I would suggest you to clone this Form into your own account by following these instructions and embed this newly cloned Form instead of your original Form on your website.

    This is because fixing it on your original form would take much time as you have lot of problematic fields, also I noticed that on your original Form you only have test submissions, so it is safe to change the Form at this moment.

    I hope this helps. For further queries, feel free to write back to us.

    Thank you!