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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Contactform on iWeb website does not work

    Asked by Theo Keijzer on August 17, 2013 at 02:49 AM

    L.S.,

     

    I've made a contactform with a script from your company on my website ( www.t-k-p.nl )

    and offline it works perfect, but when published on the net it shows a lot of text, but no

    contactform.

     

    What goes wrong?

     

    Hope to hear from you soon and that you can help me fixing this problem.

     

    Sincerely,

     

    Theo

     

    Screenshot
    does not work problem offline www
  • Profile Image
    JotForm Support

    Answered by Tasha on August 17, 2013 at 12:44 PM

    Hi,

    I checked out the form here and I am not seeing where the jotform is correctly embedded into your webpage. Can you please provide the jotform url or id for the form so that we can assist you better. You can also refer to this guide for instructions on how to add a form to your webpage.

    Thanks!

  • Profile Image

    Answered by Theo Keijzer on August 17, 2013 at 01:10 PM

    Hello Tasha,
    Thanks for you reply.
    Enclosed you'll find some screendumps.
    Is this what you mean?
    Sincerely,
    Theo
    ___________________
    Op 17 aug. 2013, om 18:44 heeft JotForm Support Forum het volgende geschreven:
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    JotForm Support

    Answered by Tasha on August 17, 2013 at 04:08 PM

    I am not seeing any attachment. Can you provide some detail on how you added the form to your web page as I am not seeing it in your source code for your contact page. It would also help if you could verify the url for where your form is embed. I am currently looking at this page http://www.t-k-p.nl/t-k-p/contactform.html.

    A solution to the problem would be for you to add the script tag below to your form as I am not seeing it when I view the link that I sent you above. If you need more information on how to add the form to your webpage please review this link

    <script type="text/javascript" src="//form.jotform.com/jsform/10934743038"></script>

    Thanks!

  • Profile Image

    Answered by Theo Keijzer on August 17, 2013 at 04:21 PM
    Hello Tasha,
    I've just send a movie with all I have done to 'wetransfer.com'.
    I think you will get an email soon to download the movie.
    What I do:
    I have a contactform in my forms with jotform.com;
    I copy the script for iweb and place this in a html-snippet on my contactform;
    I adjust the size;
    save my document;
    publish it from the folder on my harddisk (so not from the internet);
    watch the website on firefox and all is well.
    Than I publish the website again, but than on the FTP-server of my webhost,
    and watch the website on firefox and all then I don't see the form.
    What do I do wrong?
    Sincerely,
    Theo
    __________________________________________________
    Op 17 aug. 2013, om 22:08 heeft JotForm Support Forum het volgende geschreven:
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    JotForm Support

    Answered by Tasha on August 17, 2013 at 06:34 PM

    Did you try adding the script tag to your form again? When I view the source code of your page I do not see the script tag. I see this instead

    <script type="text/javascript"><!--//--><![CDATA[//><!-- var widget0_htmlMarkupURL = ".//contactform_files/widget0_markup.html";//--><!]]></script>

    Please re-add the script that I sent you earlier and let us know if that fix the problem.

    Thanks!

  • Profile Image

    Answered by Theo Keijzer on August 17, 2013 at 09:15 PM
    Hello Tasha,
    Please watch the movie and
    perhaps you can tell me what I do wrong.
    Theo
    Bestanden (18 MB totaal)
    movie_www.t-k-p.nl.mov
    Bericht
    L.S.,
    Please watch the movie and could you than tell me what I do wrong.
    Thank you!
    Theo
    Download-link
    http://we.tl/00JOWE82yy
    Op 18 aug. 2013, om 00:34 heeft JotForm Support Forum het volgende geschreven:
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    JotForm Support

    Answered by jonathan on August 17, 2013 at 10:42 PM

    Hi Theo,

    If you are referring to this website http://www.t-k-p.nl/t-k-p/contactform.html where your form was embedded, I would like to inform you that we currenlty could not view it properly.

     

    I was also able to download and view the movie you provided from here http://we.tl/00JOWE82yy

    So, I was able to understand what you need.

    Please try using this guide Adding-Form-to-iWeb to re-embed your form.
    If the iweb method will still not work, use the Iframe Code instead.

    Use this guide Getting-the-Form-iFrame-Code

     

    Hope this help. Please inform us if still not successful, so we can assist you further.

    Thanks.

     

     

  • Profile Image

    Answered by thekeij on August 18, 2013 at 03:31 AM

    Hello Jonathan,

    I've done what you wrote: using the iFrame Code and I've even changed my form a little (in text and size), but I still get no form on my website when it's published on the web. When I publish local (on a folder on my computer) it's perfect, but published on the web I still get the message "This page cannot be displayed".

    Hope you'll have another solution.

    Sincerely,

    Theo

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    JotForm Support

    Answered by Tasha on August 18, 2013 at 12:42 PM

    Hi,

    The error that you are having seems to be related to IIS and not to how the form is integrated within your web page. IIS needs permission to execute the script for the form on your web page. Please review this link for a possible solution to the problem. I would also visit the Microsoft Support Services page for more information. Please let us know if allowing IIS to execute the scripts fixed the problem.

    Thanks!