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    Internet Explorer 10: Form Collapse and Conditional logic will not work. Form Layout get distorted

    Asked by rpv on August 18, 2013 at 10:57 AM

    I'm relatively new to Jotforms and love it so far, but my form Centralized Cadet Information Database (CCID) does not play well with IE. form arrangements is scattered, form collapse bars do not work, conditions do not work, etc.

    I am using IE 10, and I have a hnadful of beta testers using it on different computers with different OS versions, all experiencing the same problems. It works great on Chrome and Firefox, but I cannot guarentee that our students will have either of these browsers.

    I have scoured the forums to no avail. The iframe fix is N/A since we have not yet embedded the form in our web page. I do not have any CSS inserted at this point that might be messing it up.

    Can you help? I am facing a time crunch since the cadets will need this form working upon their arrival on Wednesday morning. Thank you.

    Page URL:
    http://form.jotformpro.com/form/32280236036951

    different love
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    Answered by zenmatrix83 on August 18, 2013 at 11:18 AM

    I'll help look for an anwer but you could put a message in how to use ie compatability mode. IF you click the button that looks like a broken page, it should make it work better. More information is here

    http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

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    Answered by rpv on August 18, 2013 at 12:28 PM

    I forgot to mention I already tried that, but still no luck. Thanks for the idea, though...

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    Answered by on August 18, 2013 at 02:32 PM

    Which conditions don't work, and what  do you mean the collaps bars don't work. I tried this on windows 7 x64 bit with ie10 and they seem to work.  I just installed it though you may want try any windows updates.

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    JotForm Support

    Answered by jonathan on August 18, 2013 at 04:38 PM

    @ rpv

    Hi, please describe to us the steps to take to be able to see the problem you mentioned on this form http://www.jotformpro.com/form/32280236036951

    On initial examination so far, I was not able to reproduce the display issues when using different IE browser like the one you mentioned.

     

    And I could see that there are several conditions setup on your form. If you can tell us which condition is failing, we will focus to check on that.

    Please update us.

    Thanks.

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    Answered by rpv on August 18, 2013 at 06:16 PM

    If you compare the two pictures below, you will see just a few of the page layout differences. The first image shows the screen layout under Chrome, the second was under IE 10.

    In addition to the layout errors, some (if not all) of the conditional filters don't work. For example, the anniversary date field should only appear if one of the "Married" buttons of "Marital Status" is clicked.

    Also, none of the collapse bars are expanding or collapsing.

    Chrome, Page 1

    IE 10, Page 1

     

    The second set of images show similar behavior. Compare the layout of the first image (Chrome) to the second one (IE) to see that the problem reporting fields (description and browser identification) and the rating (which should be a one- to five-star scale) should only appear if the "Click here to request assistance..." box is checked.

    Chrome, Page 2

    IE 10, Page 2

    Since none of the collapse bars would expand, I could not check all the fields, but I suspect there will be similar problems throughout. 

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    Answered by rpv on August 18, 2013 at 06:17 PM

    I noticed the pictures didn't embed as yours did. What is the best way to do this?

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    Answered by rpv on August 18, 2013 at 06:31 PM

    More information:

    I see that the layout problems are fixed now that I upgraded to IE 10 (at least the ones I can see) by turning OFF the compatibility mode. Same is true for the star-scale rating tools.

    Does this mean users with IE 9 or IE 8 will need to upgrade?

    However, the collapse bars and conditional filters are still not working.

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    JotForm Support

    Answered by jonathan on August 18, 2013 at 07:21 PM

    Please use this link to upload your screenshot images instead.

    After uploading an image, copy the URL path/text in the Image URL box and paste it here when you reply. We will be able to check your images then.

    --

    As far as I know, the form still supports full compatibility with IE9 browser, but there are some incompatibility issue already with IE8 browser. Most of the time, we recommend upgrading of the browser for those that still uses IE8 and below versions.

    And if you are already using IE10, it is recommended to turn off Incompatibility mode, since having the updated/upgraded browser is more preferrable.

    I tested also your form on IE8 and IE9. Please see screens

     

     

     

    As you can see, I encountered issue with IE8 but none on IE9.

    ---

    For example, the anniversary date field should only appear if one of the "Married" buttons of "Marital Status" is clicked.

    I was not able to see this issue. The Anniversary Date field only appears after I have chosen "Married" in Marital Status option.

     

    It could be that this is happening on your end because the script error I have mentioned when I tested in IE8.. Can you try first the form on other browser type i.e. Chrome or Firefox. Check if the condition will exibit similar behaviour.

     

    Thanks.

     

     

     

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    Answered by rpv on August 18, 2013 at 07:43 PM

    Thanks for all the information. Yes, all the conditional fields and collapse bars work fine on Chrome. It has been reported to me that they also work on Firefox, but I have not verified that myself yet.

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    Answered by rpv on August 18, 2013 at 07:47 PM

    Is there a particular configuration or security setting that I need to have to allow scripts? Is it possible that a firewall or virus checker is getting in the way? I'm asking because the "Marital Status" conditional that works for you does not work for me. I have tried this on several computers with the same results.

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    JotForm Support

    Answered by jonathan on August 18, 2013 at 08:44 PM

    Hi,

    To what I have learned so far, the usual main reason that the form will misbehave or have failings on scripts, is if the browsers javascript is disabled.
    The browsers' javascript is the main engine that makes them script works on the client/browser side.

    Script conflict can also be a reason. If your form is embedded on a website, you should try also using the iframe code embed. This will have prevent any script conflict between the form and your website page.

    To try on any firewall/router/anti-virus Whitelisting , you can review this article to check which IPs and domains you can set.

    Whitelisting-JotMails-IP-Addresses

     

    I also did checked thoroughly on your form condition for that Marital radio option, but so far it seems to me to be correct. So, we do not have issue on the condition logic setting.

     

    Can you still give us that screenshot when the condition issue is visible in your form? Perhaps we can find out more if we have this visual.

    Thanks.

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    Answered by rpv on August 18, 2013 at 09:39 PM

    Here are the links for the images...

    https://cms.jotform.com/uploads/image_upload/image_upload/global/17253_CCID - IE 10 - Page 1.gif

    https://cms.jotform.com/uploads/image_upload/image_upload/global/17255_CCID - Chrome - Page 1.gif

    https://cms.jotform.com/uploads/image_upload/image_upload/global/17256_CCID - Chrome - Page 2.gif

     

    https://cms.jotform.com/uploads/image_upload/image_upload/global/17257_CCID - IE 10 - Page 2.gif

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    Answered by rpv on August 21, 2013 at 02:06 AM

    Did these links work to show you the screenshots? Any word on the IE incompatibility yet?

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    Answered by jeanettebmz on August 21, 2013 at 10:21 AM

    @rpv

    I think using iframe code  will trigger the same problem as I can see you haven't embedded yet the form

    I just tested the form in an IE 10 emulator, and I can see there is a lag while expanding the Collapse. I was also able to reproduce the conditional logics problem. Even when I have not chosen the first 2 option the Marital status, the Anniversary Date field will appear

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    Answered by jeanettebmz on August 21, 2013 at 10:25 AM

    I have escalated this problem, however, after cloning your form, I do not reproduce the error. Can you please try that? clone the form and let me know if the issue persists on IE10

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    Answered by rpv on August 21, 2013 at 09:55 PM

    Thanks for the suggestion, but no luck. Conditionals are still nonfunctional, and collapse bars still do not collaps/expand.

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    Answered by jeanettebmz on August 22, 2013 at 12:51 AM

    Ok, thanks for the update. The ticket it's been opened, I cannot provide you with an ETA, but hopefully you'll get update on this thread soon