What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade has not gone through.

    Asked by StElizabeth on May 16, 2011 at 09:57 AM

    I was told that the payment was received for upgrading our account around May 6 but I have not received any notification that the account was upgraded. Can I please get confirmation of this and our account upgraded as we are generating several forms to use.

    Thank you.


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    JotForm Support

    Answered by liyam on May 16, 2011 at 10:52 AM

    Hello StElizabeth,

    Thank you for posting your concern.

    I have changed the status of your account.  The submission quota of your account should reflect the changes now.  If not, try logging out and logging in again to refresh your page.

    If you have other questions or concerns, please let us know.

    Thanks and warm regards,


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    JotForm Founder

    Answered by aytekin on May 17, 2011 at 08:50 AM

    StElizabeth is a Premium account. So, upgrade seems to be successful.