Upgrade has not gone through.

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    Asked on May 16, 2011 at 09:57 AM

    I was told that the payment was received for upgrading our account around May 6 but I have not received any notification that the account was upgraded. Can I please get confirmation of this and our account upgraded as we are generating several forms to use.

    Thank you.


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    Answered on May 16, 2011 at 10:52 AM

    Hello StElizabeth,

    Thank you for posting your concern.

    I have changed the status of your account.  The submission quota of your account should reflect the changes now.  If not, try logging out and logging in again to refresh your page.

    If you have other questions or concerns, please let us know.

    Thanks and warm regards,


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    Answered on May 17, 2011 at 08:50 AM

    StElizabeth is a Premium account. So, upgrade seems to be successful.