What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account suspended

    Asked by nailatilla on August 19, 2013 at 04:48 AM

    Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue

    Message came . Please Open My Account . ;I'm very pleased your system.

    message terms of use my account
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    Answered by gori-mathew on August 19, 2013 at 06:49 AM

    Hi nailatilla,

    We are truly sorry about that. I have now unsuspended your account after finding no violations of our Terms. Your form should now be back online and work normally as expected.

    To avoid this from reoccurring I recommend you name all your field to avoid having them suspected to be used of phishing.

    Apologies for the inconvenience caused.

    Thanks,
    ~Mathew

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    Answered by daihockinhtehcm on September 13, 2013 at 04:44 AM

    du ma may

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    Answered by makinemwet on October 10, 2013 at 07:25 PM

    Hi, my account has been suspended and i dont know why it says because of  phishing but i dont ask people for passwords and account information? why is that

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    JotForm Support

    Answered by ashwin_d on October 10, 2013 at 11:17 PM

    Hello Makinemwet,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I'm sorry for the trouble caused to you.

    Thank you!

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    Answered by ARTERIOS on October 29, 2013 at 03:28 PM

    Minha conta foi suspensa vocês podem me explicar o por que da suspenção?

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    Answered by ARTERIOS on October 29, 2013 at 03:31 PM

    I was in the middle of a job when my login was suspended, have any explanation for this? why not used for anything illegal or outside the terms of use.

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    Answered by khrisell on October 29, 2013 at 03:42 PM

    Hello ARTERIOS,

    Kindly open a new thread for your inquiry,You can create your new thread using this link http://www.jotform.com/contact. So we can better track the issues, requests and solutions users are having. Also, to assist you better and avoid confusion.

    Thank you and looking forward to assist you.