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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    submit button is not working

    Asked by klentz on August 19, 2013 at 03:10 PM

    my submit button is sending the data to the submissions list, but our users are not getting the thank you form.  The button continually says "please wait"

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    Answered by zenmatrix83 on August 19, 2013 at 03:35 PM

    Can you please add the url of the form so we can try to replicate and troubleshoot the issue. Also please list the browser your using and if you've tried a few different ones.

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    Answered by EliezerN on August 19, 2013 at 04:29 PM


    In addition to zematrix83's response, you should try reembeding your form to your website using iFrame code, that ias the most efective solution in thesekind of issues. Please refer this guide to know about Getting the iFrame code.

    Pleaes let us know if you need further assistance.


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    Answered by klentz on August 21, 2013 at 11:25 AM