What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am in Bogotá, Colombia. I can't edit my forms many hours ago. Please tell me What do I do?.

    Asked by mguzmandofic on May 16, 2011 at 02:40 PM

     I wait your answer.

    Please, Send me a mail to mguzmandofic@gmail.com

    Thanks

    MG

  • Profile Image
    JotForm Support

    Answered by mliz on May 16, 2011 at 08:29 PM

    Hi there,

     
    This seems to be a temporary problem at the moment I am able to login to your
    account and access the forms. Are you still having problems updating the forms?

    Please let us know if you are still getting the same issue also please include details
    such as error message if there is any or behaviour when loading.

    Thank you for using JotForm.

    Regards,
    Mliz

  • Profile Image

    Answered by mguzmandofic on May 16, 2011 at 10:27 PM

    Yes, I am still having problems updating my forms.

    The problem is the same durign all day since this morning early.

    Please help me, I need edit the some forms.

    Description:

    When I click the edit button the form appears white without my original texts.

    I wait your answer.

    Please, Send me a mail to mguzmandofic@gmail.com

    Thanks

    MG


  • Profile Image
    JotForm Support

    Answered by liyam on May 17, 2011 at 03:14 AM

    Hello mguzmandofic,

    I received information that the development team was able to fix this.  Are you still experiencing this problem?  If so, can you tell us the language that you are using in your account?

    Thanks,

    -Liyam

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 17, 2011 at 03:22 AM

    Hi MG,

    To my knowledge, this issue has been fixed already by our developers. To double check, I edited your form and saved it. I previewed the edited form and the changes were reflected. Of course, I reverted the changes that I made.

    Refer to the screenshots above:

    Let us know if you're still experiencing the same problems. Thank you.

    Neil

  • Profile Image

    Answered by mguzmandofic on May 17, 2011 at 09:31 AM

    The problem was fixed.

    Thank you, very much.

     

    Regards,

    MG

  • Profile Image
    JotForm Support

    Answered by liyam on May 17, 2011 at 09:34 AM

    Hello MG,

    If you have other questions or concerns, please let us know.

    Thanks,

    Liyam

  • Profile Image

    Answered by mguzmandofic on May 17, 2011 at 09:36 AM

    Of course.

    Again, thank you, very much.

     

    MG