What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to update my payment information. Your update credit card link does not work…

    Asked by chicksthatshoot on August 20, 2013 at 11:49 AM

    I am trying to update my credit card information and your payment link provided in my account settings is not an active link. When clicked on it opens a new empty window. 

    update credit card does not work credit card
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    Answered by jeanettebmz on August 20, 2013 at 02:10 PM

    Yes, there is a bug in our system which is taken care by our developers.

    However, I found an ORDER REFERENCE # 73673354  from TODAY 08/20/2013 that was paid with Paid via MasterCard : XXXX-XXXX-XXXX- 3884

    This would renew until 08/20/2014.  So seems to be everything set. If you have more questions, let us know