Changing earlier answers doesn't remove later answers

  • Hettinger_Holland
    Asked on September 18, 2020 at 7:26 AM

    Hi there! My form has lots of questions that depend on the answers to earlier questions. But when the answers to earlier questions are changed, that doesn't remove the later questions/answers.

    After changing earlier answers, the form's users will still see the questions/answers that were related to the previous answers, which are no longer relevant because they changed those previous answers.

    Is there any way to clear those later answers if users change their minds about the earlier answers?

    My form:

    https://form.jotform.com/202432586623050

  • Hettinger_Holland
    Replied on September 18, 2020 at 7:54 AM

    I added a handful skips which seems to help the user experience, but now when previous answers are changed and required answers that were dependent on the previous answers aren't answered (because they're skipped), the form has errors and doesn't allow submission.

  • Rosa_C
    Replied on September 18, 2020 at 9:20 AM

    Hi, I'm happy to help you today.
    Sicne you have a lot of conditions, could you please help us better understand your issue and provide us with 1 example of the workflow that you want to achieve?
    Looking forward to your reply.

    Thanks.

  • Hettinger_Holland
    Replied on September 19, 2020 at 6:20 AM

    Hi Rosa! Thanks for your assistance. I think I figured out the problem from this support request (https://www.jotform.com/answers/1006317-How-to-clear-options-selected-or-data-entered-on-hidden-fields). I appreciate your time!