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    Form created is not always appearing on website. Why is this?

    Asked by Natasha Serra on August 20, 2013 at 03:13 PM




    Under CTD Medicaid Grievance is supposed to be listed the UWG Call Log link. I have tried looking for it on various occasions and it is not here.  This can’t be happening as it frustrates the Mobiiltiy Managers when they are going to take a call and the link is not available to access the UWG Call Log created through jotform.com


    Our account is listed under Vicki Scheffer.Thanks 

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    JotForm Support

    Answered by Welvin on August 20, 2013 at 05:26 PM

    Hi Natasha,

    Good day! I ain't sure what's causing that but probably just a few seconds timeout loading the form from its source. As you could see, you have the form source codes.

    Please try re-embedding the form using our iframe method: How to Get Form iFrame Codes. After that, clear your forms cache by following this guide: How to Clear your Form Cache. These methods should help. If it continue to happen like that after doing this, please let us know.