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  • Profile Image

    Both conditional emails are sent regardless of the options chosen.

    Asked by eastonmillet on August 20, 2013 at 08:03 PM

    Hi. I have a catalog request form that asks the user which catalog version they would prefer. If they choose US, they get the US email. Canada gets the Canadian email. Instead both options send both emails. I recreated the conditions and the same thing is happening. Any ideas?

    Thanks,
    Easton

    Page URL:
    http://www.annaleece.com/catalog-download.php

    Emails conditional emails email thanks
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    JotForm Support

    Answered by Tasha on August 20, 2013 at 09:03 PM

    Hi Easton,

    The current condition on your form is set up to send the download link for both US and Canada once a retail store is selected. Changing the condition in your form from "if Any of these rules are matched" to "if All of these rules are matched" will fix the issue you are having. Please note that you will need to update the conditions for both the Canadian and US download links.

     

    Please give that a try and let us know if that did not fix the problem.

    Thanks!