What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users are unable to input answers to my form

    Asked by TraductoradoUman on August 21, 2013 at 09:29 AM

    I have already created a form but the problem is that when people try to fill it out, they can´t enter the answers. Thanks in advance.


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    JotForm Support

    Answered by Welvin on August 21, 2013 at 02:18 PM

    Hi Sylvia,

    Good day! Are you using the standalone form or you have this form embedded to a webpage? If this is embedded, please let us know the webpage URL so we can check/inspect the page for the cause.

    Please kindly this solutions;

    1. Re-embed your form using our iframe method: How to Get Form iFrame Codes.

    2. Clear your forms cache: How to Clear your Form Cache.