Users are unable to input answers to my form

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    Asked on August 21, 2013 at 09:29 AM

    I have already created a form but the problem is that when people try to fill it out, they can´t enter the answers. Thanks in advance.


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    Answered on August 21, 2013 at 02:18 PM

    Hi Sylvia,

    Good day! Are you using the standalone form or you have this form embedded to a webpage? If this is embedded, please let us know the webpage URL so we can check/inspect the page for the cause.

    Please kindly this solutions;

    1. Re-embed your form using our iframe method: How to Get Form iFrame Codes.

    2. Clear your forms cache: How to Clear your Form Cache.