What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to know/find my username?

    Asked by brad clark on August 21, 2013 at 11:00 AM

    emails go to customerservice@michellemoney.com, but I cannot remember the username and when i use that email i get nothing. need to upgrade asap, as my services will be cut off in an hour

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    JotForm Support

    Answered by Welvin on August 21, 2013 at 03:16 PM

    Hi Brad,

    Good day! We can't find any registered account using your email address. I've found a guest account which is currently out our submissions limit. I would suggest registering an account with us (http://jotform.com/signup) using the email address, and you should automatically retrieve the form(s) then process upgrade by going to My Account - Upgrade/Billing Section:  http://www.jotform.com/myaccount/billing.