What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    On what date does my monthly account reset?

    Asked by bsmall on May 17, 2011 at 12:15 AM

    bsmall@briansmall.com

    Just curious when the 100 free submissions reset each month.

    Thanks.

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    JotForm Support

    Answered by NeilVicente on May 17, 2011 at 03:54 AM

    Hi,

    Submission limits reset every first day of the next month.  In your case, your forms are scheduled to be disabled today, since you are way past your monthly regular submission limit of 100.

    To enjoy continuous access to your form, you can upgrade to a Premium or Profesional subscription. Take a look at our pricing plans to see which plan is best for your business.

    Let us know if you have other questions or concerns. Thank you for using Jotform.


    Neil

  • Profile Image

    Answered by bsmall on May 18, 2011 at 01:33 PM

    OK - I'm going to to try it for a month.  How do I keep from being charged after my initial month?  I don't want it to be an automatic charge, given that we may decide not to continue with it.

    Thanks.

    bsmall

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    JotForm Support

    Answered by NeilVicente on May 18, 2011 at 01:38 PM

    Hi,

    You can always cancel the subscription anytime so that you won't get subsequent billings. First off, I need to know whether you are going to pay via Paypal or credit card, because these two payment methods entail different processes when it comes to cancellation. I can walk you through the cancellation, if that's what you want.


    Neil

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    Answered by Brian on May 24, 2011 at 12:29 PM

    I paid by credit card.  Just let me know how this works from here.

    Thanks.

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    JotForm Support

    Answered by NeilVicente on May 24, 2011 at 12:43 PM

    Hi Brian,

    Congratulations on upgrading your account to Premium. Your account is now ready to accept up to 1000 regular submissions, 1000 secure submissions and 1000 payments per month.

    If you have any concerns or issues with your account and forms, do not hesitate to contact us. We will be more than glad to be of service to you.


    Neil