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    Is Jotform down again? Submissions are not sending out emails

    Asked by mobilementor on May 17, 2011 at 01:31 AM

    We have a number of forms, and it appears that emails are not being sent out, is there a problem with the system? This is the second time in a week we have had issues with out jotforms reliability.

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    JotForm Support

    Answered by NeilVicente on May 17, 2011 at 01:55 AM

    Hi,

    First off, I'd like to apologize for any inconvenience you're experiencing right now. I just checked your account and found a lot of forms. I couldn't figure which email you were having problems with so I looked at the form with the latest submissions, which is 'Misc'

    The email address configured for the alerts on that form is cancel@mobile-mentor.com.au so naturally, I checked our mail logs for information regarding emails sent by our server to that address and here's what I got:

    May 15 23:16:53 ying sendmail[24407]: p4G3GpSv024407: to=cancel@mobile-mentor.com.au, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:02, xdelay=00:00:00, mailer=relay, pri=30949, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p4G3GrC4024408 Message accepted for delivery) May 15 23:18:09 ying sm-mta[24410]: p4G3GrC4024408: to=<cancel@mobile-mentor.com.au>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:01:16, xdelay=00:01:16, mailer=esmtp, pri=121146, relay=eguard2.bizoservices.com. [202.50.246.171], dsn=2.0.0, stat=Sent (p4G3GsET026127 Message accepted for delivery) May 16 03:37:59 ying sendmail[16884]: p4G7bxES016884: to=cancel@mobile-mentor.com.au, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30780, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p4G7bxph016885 Message accepted for delivery) May 16 03:39:10 ying sm-mta[16887]: p4G7bxph016885: to=<cancel@mobile-mentor.com.au>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:01:11, xdelay=00:01:11, mailer=esmtp, pri=120977, relay=eguard2.bizoservices.com. [202.50.246.171], dsn=2.0.0, stat=Sent (p4G7c0Mt020574 Message accepted for delivery) May 16 23:08:16 ying sendmail[24945]: p4H38Fiu024945: to=cancel@mobile-mentor.com.au, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=31030, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p4H38GMG024946 Message accepted for delivery) May 16 23:09:29 ying sm-mta[24948]: p4H38GMG024946: to=<cancel@mobile-mentor.com.au>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:01:13, xdelay=00:01:13, mailer=esmtp, pri=121227, relay=eguard2.bizoservices.com. [202.50.246.171], dsn=2.0.0, stat=Sent (p4H38IDt025913 Message accepted for delivery) May 17 00:23:04 ying sendmail[9847]: p4H4N46Q009847: to=cancel@mobile-mentor.com.au, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30801, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p4H4N49x009848 Message accepted for delivery) May 17 00:24:16 ying sm-mta[9850]: p4H4N49x009848: to=<cancel@mobile-mentor.com.au>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:01:12, xdelay=00:01:12, mailer=esmtp, pri=120998, relay=eguard2.bizoservices.com. [202.50.246.171], dsn=2.0.0, stat=Sent (p4H4N5IV014289 Message accepted for delivery) May 17 01:32:55 ying sendmail[27256]: p4H5WtxL027256: to=cancel@mobile-mentor.com.au, ctladdr=noreply@jotform.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31014, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p4H5WtAv027257 Message accepted for delivery) May 17 01:34:07 ying sm-mta[27259]: p4H5WtAv027257: to=<cancel@mobile-mentor.com.au>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:01:12, xdelay=00:01:12, mailer=esmtp, pri=121211, relay=eguard1.bizoservices.com. [202.50.246.170], dsn=2.0.0, stat=Sent (p4H5WuBe021636 Message accepted for delivery)

    These messages mean that the emails were sent successfully to cancel@mobile-mentor.com.au

    With that in mind, I advise you to check your Spam/Bulk/Junk mail folders for the missing emails. Let me know if you find them there or not. I'll await your response. Thank you.



    Neil