Please provide the instructions to close this account.

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    Asked on August 21, 2013 at 05:26 PM


    We have collected all of the data we require at this point and are ready to discontinue the service.  Please confirm that this can happen immediately, and provide further instructions if applicable to close this account.


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    Answered on August 21, 2013 at 06:00 PM


    We can cancel your account on your behalf but you can do it aswell.

    Kindly follow the instruction provided.

    1. Go to your Jotform control panel.

    2. Go to your Account.

    3. From the account page, go to "Billing"

    4. Click to Switch to Account

    5. Click Cancel Subscription


    Kindly to let us know if you if you have further questions or inquiry.

    Thank you for your time with us. Feel free to upgrade anytime for more storage and submission limit.

    Thank you for using JotForm.

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    Answered on October 25, 2014 at 09:40 PM


    Your instructions are not available on the Starter plan. No such option is available.


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    Answered on October 25, 2014 at 10:01 PM

    @ kinesisdigital


    The method is different for FREE subscription. I will respond to your inquiry here



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    Answered on April 26, 2017 at 02:42 PM

    i did that but i was charged... really disapointed... i need to cancel my account immediately... and would like a refund...
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    Answered on April 26, 2017 at 03:58 PM

    @Ensis Since this thread is quite old, I have moved your question to a thread of its own.  I will address your request in the following thread shortly: