We are still having problems with submission

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    roller001
    Asked on August 21, 2013 at 07:49 PM

    Below is another example problem that we continue to experience. Your company continues to tell us that there is no problem with my links or my forms. That only leaves JotForm as having the problem. Below is another customer who is unable to register for our conference. This is only 1 of many complaints. I have tried all of your resolutions to my concerns and nothing is fixed. I have heard many times from Jotform that nothing is wrong. Then why do we continue to experience the same problem? Please do not write back and tell me that there is no problem.

    I was trying to register online for the upcoming ITOA Conference and was given an error message and kicked out of the website, so I am not sure if it went through or not.

  • Profile Image
    jonathan
    Answered on August 21, 2013 at 08:34 PM

    Hi,

    Unfortunatelly, providing us with only this information

    "

    "

    will makes it a little difficult to trace back the cause of any issue.

    Again, I tested your form here https://secure.jotformpro.com/form/31677870452966 and can easily submit it.

    Can you please gather more details from the person that was "kicked out of the website". It will greatly help if they can provide us the steps taken to reproduce the issue. A screenshots or error message details can also help.

    Thanks.


  • Profile Image
    roller001
    Answered on August 21, 2013 at 09:22 PM

    I will try but it is unlikely that I will be able to gather any more information other than what was provided earlier.

  • Profile Image
    Tasha
    Answered on August 21, 2013 at 10:33 PM

    Just like my colleague I was unable to reproduce the problem. I hope that you will be able to get some more information so that we can look into the issue. Please let us know how it goes.

    Thanks!