PayPal Checkout integration not working in Live Mode

  • drob707
    Asked on September 22, 2020 at 9:38 AM

    So I integrated a form with Paypal and got it working, multiple times with the sandbox. Then switched to live and got the following error on submitting the form data:

    Bad request (/payment-paypal-createOrder) - Payee account specified is invalid. Please check the `payee.email_address` or `payee.merchant_id` specified and try again. Ensure that either `payee.merchant_id` or `payee.email_address` is specified.

    Switched back to the sandbox and am getting the same error. Any ideas?

    Thanks,

    Dan

  • BJoanna
    Replied on September 22, 2020 at 12:06 PM

    I assume that the issue is related to your PayPal Donation Form. You posted your comment on our PayPal Checkout guide, but this form is integrated with PayPal Business. Please re-connect your form with PayPal Business and test it again.

    How to integrate PayPal Business with JotForm?

    You can also check with the PayPal support if there is some issue with your account.