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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form message are not going to my mail box

    Asked by AdrianMullishDentalCare on August 23, 2013 at 05:26 AM

    Hi,

    Both of my form messages are not working, I have ran a number of tests and they are not forwarding on to my chosen email address.

     

    Please could you email me back at leigh@handpdesign.co.uk as the email address for this account is only a generic client email address.

    Page URL:
    http://smile4.me.uk

    message email
  • Profile Image

    Answered by gori-mathew on August 23, 2013 at 05:37 AM

    Hi,

    On checking your email Id enquiries@smile4.me.uk it is in our bounce list for reason:

    Reason(s) : 5.3.0 - Other mail system problem 550-'Administrative prohibition'

    I have removed the email from your bounce hence you should be able to receive your submissions normally.
    Please go through this article to avoid having this issue from reoccurring.
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Do let us know if you need further assistance.

    Thanks.