What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have read all my submissions, however one appears as unread.

    Asked by Jimmy.vansanten on August 23, 2013 at 06:10 AM


    I have had an unread submission notification for my form, yet they all have been read. How do I get rid of it? Hasn't happened before and it seems to notice me reading the new applications as it did today when we acctually had a new application and the unread messages went from 2 to 1...


    Many thanks,


    Jimmy van Santen

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    Answered by EliezerN on August 23, 2013 at 12:22 PM

    Thanks for contacting us.

    It seems I'm having troubles to completely understand your concern. Are you refering that one of your form submissions appear as unread when you actually have read it? If so, you should try clearing your browser's cache and cookies. I have cleared your form caches and you also do it from your Account page by following the steps in the image below:

    Please let  us know if that helps or if you need further assistance.


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    Answered by Jimmy.vansanten on August 27, 2013 at 09:04 AM

    Thanks for your response, however this has not solved the problem... I am indeed referring to the problem that one of my form submissions appears as unread, yet all applications have been dealt with...

    I know the issue is minor, however I hope we can resolve it.

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    JotForm Support

    Answered by abajan on August 27, 2013 at 11:17 AM

    There seems to be some slight glitch there. I too tried clearing the cache to remove the indicator but it didn't work. I've submitted a ticket for you.

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    JotForm Founder

    Answered by aytekin on August 31, 2013 at 08:00 AM

    The solution is to do a "Mark All Submissions as Read" on My Forms page. 


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    Answered by Jimmy.vansanten on August 31, 2013 at 08:33 AM

    Thanks for this... really appreciate this

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    Answered by abcmanagement on August 31, 2013 at 09:23 AM

    I have the same problem. It said I have 7 submission, but I can only read 3, the it shows 4 unread.

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    JotForm Support

    Answered by abajan on August 31, 2013 at 10:47 AM


    I have marked the submissions as read, as per Aytekin's solution above. Somehow, I forgot that that is the (simple) procedure whenever submissions appear as "unread" when they have in fact been viewed.