Email Alerts - unable to change Recipient E-mail

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    Asked on August 23, 2013 at 05:03 PM

    Hello, I initially setup the Recipient E-mail to be and nwo would like to change this to  It shows as changed but when hitting the test button it still sends to bputman@...   I even deleted the email alert and created a new one.  Are you guys able to help make it go to 


    Thank you.

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    Answered on August 23, 2013 at 10:15 PM


    I checked and verified that your email notification has been correctly modified to be sent to 

    The test email button will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address), but that doesn't mean that the email alerts are not working.

    Please let us know if you have any further quuestions.


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    Answered on August 26, 2013 at 11:37 AM

    thank you