Email Alerts - unable to change Recipient E-mail

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    bputman
    Asked on August 23, 2013 at 05:03 PM

    Hello, I initially setup the Recipient E-mail to be bputman@sunsethcs.com and nwo would like to change this to maskguarantees@sunsethcs.com.  It shows as changed but when hitting the test button it still sends to bputman@...   I even deleted the email alert and created a new one.  Are you guys able to help make it go to
    maskguarantees@sunsethcs.com. 

     

    Thank you.

  • Profile Image
    Tasha
    Answered on August 23, 2013 at 10:15 PM

    Hi,

    I checked and verified that your email notification has been correctly modified to be sent to maskguarantees@sunsethcs.com. 

    The test email button will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address), but that doesn't mean that the email alerts are not working.

    Please let us know if you have any further quuestions.

    Thanks!

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    bputman
    Answered on August 26, 2013 at 11:37 AM

    thank you