What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Alerts - unable to change Recipient E-mail

    Asked by bputman on August 23, 2013 at 05:03 PM

    Hello, I initially setup the Recipient E-mail to be bputman@sunsethcs.com and nwo would like to change this to maskguarantees@sunsethcs.com.  It shows as changed but when hitting the test button it still sends to bputman@...   I even deleted the email alert and created a new one.  Are you guys able to help make it go to


    Thank you.

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    JotForm Support

    Answered by Tasha on August 23, 2013 at 10:15 PM


    I checked and verified that your email notification has been correctly modified to be sent to maskguarantees@sunsethcs.com. 

    The test email button will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address), but that doesn't mean that the email alerts are not working.

    Please let us know if you have any further quuestions.


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    Answered by bputman on August 26, 2013 at 11:37 AM

    thank you