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m.gamalAsked on September 27, 2020 at 6:23 AM
Hi Sear
Actually I need to refund the Subscription I do for This account
as I do it by Mistake
we are already Subscribed by Account Marketing@biotechgulf.com
and wrongly I Upgrade for annual Subscription for the account m.gamal@biotechgulf.com
Please reverse this transaction as I need to shift other Account
Appreciate your help
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John Support Team LeadReplied on September 27, 2020 at 6:39 AM
I can see that you have used Paypal to pay for the subscription. We need you to cancel it first via your Paypal account. Please look for this subscription ID: I-FD7R67A4N9TA and cancel it there.
Once done, let us know here so we can switch the account back to FREE subscription and process a full refund.
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m.gamalReplied on September 27, 2020 at 7:28 AMNew response received
Done
I cancel it
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roneetReplied on September 27, 2020 at 8:41 AM
Your account is downgraded to a free one. We have initiated the refund.
The refund should be credited in 3-5 working days.
Thanks.