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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get my form to show up on smart phone?

    Asked by servidyne on May 17, 2011 at 12:40 PM

    Hello,

    I need to be able to have customers use their smart phones (iPhone, blackberry and android), to fill out this form. Is it possible? I don't see a non-java based version any where that I can use and I know that iPhone doesn't support java.

    Any advice is appreciated. Thanks

    Page URL:
    http://www.servidyne.com/boma2011/

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 17, 2011 at 04:28 PM

    Hello,

    First off, I'd like to correct you that our forms use not Java but JavaScript for special functions such as validation, page breaks, form collapses and the like.

    JavaScript is the scripting language of the web and most browsers, including mobile browsers such as the iPhone's Safari, support JavaScript. Take a look at this Opera Mobile screenshot of your form:

     

    So far, we haven't had any problems displaying forms in the leading mobile platforms available. Can you specifically tell us what issues your users are experiencing with your forms?

    I'll await your response. Thank you for your cooperation.


    Neil

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 17, 2011 at 05:08 PM
    ----------
    Answered by

    Hey Neil,

    I uploaded the form onto our page and see no results on my blackberry
    device. I have to test several devices. But can't even see it on mine yet
    so I supposed it wasn't working. The image you sent didn't come through.
    Could it be the way it's imbedded on the page that is not allowing me to
    see it?

    Nicole Bencomo
    Sr. Marketing Specialist

    Servidyne
    1945 The Exchange
    Suite 325
    Atlanta, GA 30339

    T (770) 933-4216
    F (770) 933-4217
    C (770) 833-8521
    nicole.bencomo@servidyne.com

    ------------

    Hi,

    I see what your problem is now as I was able to replicate the issue on my own mobile phone. It looks like the problem lies with the height of the form. Since it is embedded on a block that doesn't have a specific height, the form is having problems with expanding the height of the block.

    Solution is to use iframe embed codes instead of script embed <>

    To get your iframe embed codes

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame
    4.  Copy the codes provided in the next screen

     

    Let me know how this works for you. I'll gladly await your response. Thank you.


    Neil

  • Profile Image

    Answered by servidyne on May 17, 2011 at 05:17 PM

  • Profile Image

    Answered by allanftd on May 17, 2011 at 07:38 PM

    Hi servidyne,

    Sorry but your answer failed to display properly in the support forum. Kindly click the link below and post your response from there so that any available support specialist can assist you quickly.

    http://www.jotform.com/answers/26025-How-can-I-get-my-form-to-show-up-on-smart-phone?entrymessage=10732640770

    Thank you for using JotForm!

    JOTFORM SUPPORT