What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hello, Jotform, I wonder if I can continue to use my form free after both the submissions and the uploaded space have been beyond the prescribed?

    Asked by getupanddoit on August 26, 2013 at 02:35 AM

    Hello, Jotform,

    Your product is really perfect.   I have deleted all the submissions in my jotform, but I still can't make new submission.

    I wonder if I can use it free?

    Is any solution for the problem?

    I am looking forward to your reply, thanks a lot!

    Page URL:
    http://form.jotform.me/form/32123212849448

    Submissions JotForm hello problem product
  • Profile Image

    Answered by gori-mathew on August 26, 2013 at 03:59 AM

    Hi,

    Your account has exceeded the free plans' allocated submissions and you need to upgrade to the Premium plan in order to get more submissions, deleting the submission from the account does not reset the counter. The counter is reset at the 1st day of each month.

    Do let us know if you need further assistance.

    Thanks!