What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    bulk smtp setup?

    Asked by pillarmarketing on August 26, 2013 at 02:12 PM

    So I've added my own smtp settings to a couple of my forms... is there a way to do this in bulk for all of my forms?

    Also, what happens to our form submissions if my smtp server goes down? I would hope they still get sent from noreply@jotform.



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    JotForm Support

    Answered by guilledutra on August 26, 2013 at 02:32 PM


    Unfortunately nowadays there is no way to configure the SMTP server setting of each form with a bulk method.

    If your SMTP server goes down, the email notifications will not reach  destination, there is no automatic action that change the sender address to noreply if the SMTP server fails.

    hope it helpls

    please let us know if you need further assistance,


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    Answered by pillarmarketing on August 26, 2013 at 02:37 PM

    So now our lifeblood is dependent on one more thing that could go wrong. What about being emailed a notification of some kind if smtp stops working... something like...
    "Hey, your smtp settings are not working so we can't send you all these important messages, please visit jotform.com to update your smtp settings"

    The advantages of jotform are now being outweighed by disadvantages.... which means I'm shopping for a new form provider. I hope jotform can sort some of this out.

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    JotForm Support

    Answered by guilledutra on August 26, 2013 at 02:56 PM

    I will forward your request to our second level support team because I'm not sure if exist any kind of alerts if user SMTP server fails the delivery.

    sorry for the inconvenience that this may caused to you.


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    JotForm Founder

    Answered by aytekin on August 31, 2013 at 07:47 AM

    We will soon release a new app called "Daily Digest". You can get all submissions you received that day for a form or all forms. So, what you can do is to setup the daily digest. This way, if the email does not arrive for some reason at least you can find out about it on the daily digest.