My jotform account nakanok has been downgraded although I paid by Paypal.

  • nakanok
    Asked on September 30, 2020 at 4:22 AM

    I have received the following email and my account has been downgraded.

    I have paid $19.5 for Silver plan by Paypal (please see attached jpg file), not by credit card.

    Please upgrade my account ASAP.

    --------

    Dear Koji Nakano,

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.


    Re-upgrading is quick and easy:

    https://www.jotform.com/upgrade?username=nakanok&auth=5160256d9e219f2b55ea906451a7c03&plan=Gold


    Thanks for using JotForm,


    JotForm Team

    https://www.jotform.com/

    Jotform Thread 2606303 Screenshot
  • Jed_C
    Replied on September 30, 2020 at 7:12 AM

    I was able to locate the payment. I have now upgraded your account to Silver. Please check and let us know if you need further help.