What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No notifications being sent out.

    Asked by woodyinc on August 27, 2013 at 02:47 PM

    I am not receiving ANY notifications when someone completes ANY of my forms.

     

    This is not working, please fix immediately.

     

    -W

    Page URL:
    abunch

    no notifications My Forms
  • Profile Image

    Answered by khrisell on August 27, 2013 at 04:35 PM

    Hello,

    Have you tested an actual submission on your end?

    Because I can see on your account that your email address woody@woodyinc.com is working properly.

    Here's the log.

    /var/log/jotform/amazonSES.log:[27/Aug/2013:16:26:44 -0400] 11114921217 AmazonSES Sent email to woody@woodyinc.com - MessageID:00000140c174fe5d-8682593f-c46c-4c95-8c5b-1dfa241ae49a-000000 - RequestId:fd7f28bc-0f56-11e3-a6ee-f327f1c8a9f0
    Kindly let us know if there is another email address you would like us to check.

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you.
  • Profile Image

    Answered by woodyinc on August 27, 2013 at 07:31 PM

    Thanks for the lame reply- here's the deasl......

     

    I've been using jotform for 3 years.

     

    when I contact you it's because I have done everything on my end. Of course I tested the submission. I tested 8 of them. I'm not getting any notifications at all from jotform whatsoever.

     

    You arten't blacklisted in my gmail, your in my contacts, nothing on my end. I am missing submissions in my account as well corresponding exactly with the lack of emails.

     

    Please do not debate and tell my it is something on my end. 

     

    I want you to take 3 minutes and maybe look into it instead of shooting me some lame ass answer and passing it on to the next person.

     

    Thank you.

     

    I'M LOSING MONEY OUT THE ASS FIX IT PLEASE.

  • Profile Image

    Answered by khrisell on August 27, 2013 at 08:22 PM

    Hello,

    I am very sorry for the frustration. I totally understand.

    I have checked all the email under your notification of your forms and all of them are not in the bounce list.

    I have created a clone of one of your form and was able to receive a notification email.

     

    We need to ask you to contact your email provider and request them to add JotMail's IP Addresses to their whitelist.  We need your cooperation for us to resolve this issue properly.



    JOTFORM IP LIST:


    188.138.116.138

     

    107.20.173.204

     

    174.34.57.218

     

    174.34.57.216

     

    174.34.57.214

     

    174.34.57.219

     

    208.117.50.251

     

    85.25.117.56

     

    23.29.113.206

    23.29.123.157

    Also, it is also a good idea to Whitelist these Domains of ours since this can help too.

     

    JOTFORM DEFAULT MAILSERVER LIST:

    Noreply@JotForm.com
    Noreply@FormResponse.com

    JOTFORM MAILSERVER DOMAINS LIST:

    us-app2.jotservers.com

      jotservers.com jotmails.com

    amazonses.com jotform.com
    email.amazonses.com
    amazonses.com jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com

     

     We are sorry for the invonveniences that it may have caused you. We need you to do this as I don't see any error on your account sending/receiving email notification as I have checked with our email logs and bounce list.

    Thank you.