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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Billing: My account ECONOMY renewal is not occuring.

    Asked by jaures on August 27, 2013 at 03:35 PM

    PLSE I dont know what is going wrong but my account is not renew today (to day is the last day).

     

    it seems that your system is not accessing my credit card information. plse help.

     

    the form should not be off tomorrow...your assistance is highly needed.

     

    Screenshot
    my account credit card assistance
  • Profile Image

    Answered by khrisell on August 27, 2013 at 04:55 PM

    Hello,

    Your account is in auto renewal every 28th of the month and should be renewed and charge you again this 28th of August.

    If it does not renew after 28th of August please let us know as soon as possible so that we could take action immediately. But as I can see on your account. there is nothing wrong and it is active.

    Please contact us if problem occurs after August 28, so that we could further investigate.

    Thank you.