File upload not working on iPad?

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    wyattcurtis
    Asked on August 27, 2013 at 05:38 PM

    Does file upload work on iPads?

    I'm getting feedback users cannot upload picutes from iPads

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    NeilVicente
    Answered on August 27, 2013 at 05:52 PM

    Hello,

    There used to be a problem with iOS devices not being able to upload files via web browsers, mobile Safari included. However, this problem has been rectified upon iOS6 release, so it is now possible to upload them on forms created with JotForm - of course, as long as their devices are up to date.

    Additionally, to make sure that all image file extensions are accepted by your form, try setting the allowed extension to '*'

    Kindly inform us if your users are still having problems.

    Best regards

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    wyattcurtis
    Answered on August 28, 2013 at 11:15 AM

    Hello-

    My user says he has iOS6 but still cannot upload an image.

    I don't have an iPad so I cannot test it myself

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    Mike_T
    Answered on August 28, 2013 at 02:23 PM

    Do they get any error? You have a 3MB max file size limit per upload on your form, so this might be related.

    When I test this through browserstack.com with iOS 6, I can not reproduce the issue.

    Also, as an alternative upload method you may consider adding an Ink-Filepicker tool.

    Filepicker.io + JotForm: Let Your Users Upload Files From the Cloud