What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File upload not working on iPad?

    Asked by wyattcurtis on August 27, 2013 at 05:38 PM

    Does file upload work on iPads?

    I'm getting feedback users cannot upload picutes from iPads

    ios file upload
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    JotForm Support

    Answered by NeilVicente on August 27, 2013 at 05:52 PM

    Hello,

    There used to be a problem with iOS devices not being able to upload files via web browsers, mobile Safari included. However, this problem has been rectified upon iOS6 release, so it is now possible to upload them on forms created with JotForm - of course, as long as their devices are up to date.

    Additionally, to make sure that all image file extensions are accepted by your form, try setting the allowed extension to '*'

    Kindly inform us if your users are still having problems.

    Best regards

  • Profile Image

    Answered by wyattcurtis on August 28, 2013 at 11:15 AM

    Hello-

    My user says he has iOS6 but still cannot upload an image.

    I don't have an iPad so I cannot test it myself

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    JotForm Support

    Answered by Mike_T on August 28, 2013 at 02:23 PM

    Do they get any error? You have a 3MB max file size limit per upload on your form, so this might be related.

    When I test this through browserstack.com with iOS 6, I can not reproduce the issue.

    Also, as an alternative upload method you may consider adding an Ink-Filepicker tool.

    Filepicker.io + JotForm: Let Your Users Upload Files From the Cloud