What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot create a new folder under my account.

    Asked by sanlesslie on August 27, 2013 at 11:06 PM



    I cannot make a new folder for my new forms, i can add them to existing folders and make sub folders of the existing folders. i went searching for anwers and followed your instructions. when i hit enter it get a choice of forms -blank, imported etc. Nothing works to get my a new folder

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    Answered by khrisell on August 27, 2013 at 11:26 PM


    I can see that you have several folders on your Account.

    I have tested to create a Test Folder and a Test Form on your account. (I will delete it after this post, this is for testing purposes only.)

    I am able to create a folder on your account.


    I have cleared your form caches and you should be able to create folders now. :)

    Kindly let us know if problem persists. But as I have tested it is working. Please try to clear your browser cache and cookes aswell.

    Thank you

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    Answered by barbaraoliver on October 16, 2013 at 04:31 AM

    I am having the same issue and I have cleared the cache and cookies. I do already ahve folders in thee so I know it worked before - just not now.

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    JotForm Support

    Answered by EltonCris on October 16, 2013 at 05:09 AM


    It works just fine on my end, I can create folders as usual. Have you tried refreshing your page after creating a folder? Have you tried it with different browser?

    We'd appreciate if you could open a new thread for your question and provide as much as details on what steps you've tried so we can assist you accordingly.

    Thank you for your understanding!