What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incorrect information in notification

    Asked by frankie on August 28, 2013 at 08:11 AM



    I'm interested in using your service, however, when testing contact details did not transfer? Can you explain, we need to test it.




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    JotForm Support

    Answered by abajan on August 28, 2013 at 08:52 AM

    Hi Frankie

    The details appear to be fine in the form's submission records but if you're referring to the notification, I checked it noticed that the fields don't correspond to those listed in the "Form Fields" menu.

    Example of Form Fields Menu

    Please delete the notification and replace it with a new one and let us know if doing so resolves the issue.

    It may also be worthwhile to browse the Form Emails section of our user guide.